Renton Honda - Service Center

Great service done in a timely manner! Will definitely recommend to all my friends and family! Will definitely recommend to all my friends and family! More

Where do I start…I bought my car from another Honda Dealership and it’s to far to take my car to get serviced so I have been taking it to this Honda Dealership in Renton. Prior to taking my CRV I had a Dealership and it’s to far to take my car to get serviced so I have been taking it to this Honda Dealership in Renton. Prior to taking my CRV I had a 2017 Honda Accord that I brought here when moving from California and took it to this dealership also. I have had nothing but a bad experience here. I got charged for a more expensive tire and noticed they put two cheap tires on a different brand and had to tell them. Now my CRV I took it in get an A1 service and mentioned for the 2nd time that my car alarm is doing this weird beeping sound. The Service Manager Aaron told me he would have the guys look at it. When my car was finished, I asked him how come on the paperwork there are no notes about the alarm. I said I’ve told you about the alarm the past two years now and nothing has been done. He said well they couldn’t find anything wrong because the car isn’t doing it. I said I’m not leaving here today until my car gets looked at for this alarm. We have people stealing cars in my area and I want to make sure my alarm is working. Aaron takes it back to have it put on the machine and some codes came back with something wrong. He said to me well after forcing the service guy Maxwell to put it on the machine it did come back with some codes. He said do you have a service contract with any company so that we can see if we can file a claim. He then took my phone and text a picture of it to his phone. This is how I have access to his work phone number. I text him on March 2nd as he told me he would call me that Tuesday after his day off to communicate with me what he was able to find out. Never did I hear from him. I ended up sending him a text message and he responded back that they put a claim in. Next thing I know I receive a text message from Maxwell and it’s the RO that was sent to me and it expires on 3-10 I sent a text message to both of them today 3-9 and still have not heard back from either one of them. I am not happy and was asked to give a great review on them, but why should I give a review of a perfect score if I am not happy with the service they’d provide to me every time I take my cars there. It’s like I have to call them out just to get them to do right by me as a customer. Coming from California I am extremely use to wonderful customer service and the dealerships valuing their customers. I became extremely well known in California for sending over 25 customers to a Toyota dealership and they always took good care of me. Word of mouth if huge. It’s so important to treat your customers like they are the richest thing walking into your company because you just never know who you are servicing and never know what they are willing to do to help you. I feel also because I am a woman they they don’t care enough to listen to me when I tell them about my concerns. I know enough about cars and have purchases several cars from leasing them to buying them to paying them off and I surely know a car alarm should not be beeping the way it is. I even asked Aaron so do I need to drive my car all the way to Olympia where I bought the car to get better service and he assured me no that all dealerships can help me. i am saying this with all seriousness. I can see why there aren’t any cars being sold at this dealership, I can see why people get upset while checking their cars in/outand how they are being told one thing but the work isn’t being completed. Someone from Corporate Office needs to come out to check on this place. The Service guys checking you in aren’t friendly, don’t hardly smile, act like they can’t stand their job. You ask them a question and the first thing they ask is who is the person that checked you in who’s dealing with your car? It’s not a welcoming place at all. At this point I will not be taking my car back to the Honda Dealership in Renton, and this survey documentation is why! I am pretty sure that I am not the only person who has complained about these things More

They explain very clearly what needs to be done and why. They are always very friendly and helpful. They are always very friendly and helpful. More

Jordan Dinh was very COURTEOUS and informative! Jordan explained the service to be performed and possible future maintenance. I've always had a great experience with the service personnel!! THANK Jordan explained the service to be performed and possible future maintenance. I've always had a great experience with the service personnel!! THANK YOU !!!! More

Matthew Lopez was friendly, helpful and efficient. He helped me save by finding a coupon. He helped me save by finding a coupon. More

I walked into Renton Honda because I was in need of help. I have purchased two brand new Hondas from here and never have experienced this type of service. I had to leave my car running because I couldn't kee I have purchased two brand new Hondas from here and never have experienced this type of service. I had to leave my car running because I couldn't keep my battery charged enough. I walked in to the service area and not a single person looked at me or said a word.. I stood there watching a guy sleeping at his work station what seemed to be forever. At this point if my car would start again I would have turned around and left!! I walked down to see if a man I've dealt with since 1997 was there. He wasn't at his station but a very kind gentleman walked in and approached me and said Bill will be right back. I told Mr.A what had just happened to me and that I was upset. I needed help and no one seemed to care I walked in. I bought a $212.00 battery and Mr.A got me quickly on my way. I don't think I will ever go back to Renton Honda again!! Why should I continue to show my loyalty when it apparently only goes one way. More

Andrew Santana was great. I got there super early for my appointment, but they got my car in right away for the oil change and inspection. He also listed out the maintenance n I got there super early for my appointment, but they got my car in right away for the oil change and inspection. He also listed out the maintenance needed and the cost (before taxes). The waiting lobby was comfortable and pretty quiet. There was also coffee available for customers waiting for their cars. Vending machines as well if you wanted something other than coffee. Great job! Thank you! More

My 2016 Honda Pilot have reached 110,000 miles and a couple things to be done, rear differential fluid, engine coolant, oil change, engine filter, I compared the prices with the Honda dealers from Belle couple things to be done, rear differential fluid, engine coolant, oil change, engine filter, I compared the prices with the Honda dealers from Bellevue, Everett and Lynnwood, and the service price came out to be the lowest with Renton, including one service that was price matched. I was able to drop off the car the next day at 7:30am and was offered free Lyft rides to and back from my work location in Renton. With the said, the services were done by noon but I went to pick up my car at around 4pm. I spoke with the service advisor Jordan D. about previous emission warning lights and he told me there might be a potential warranty extension on that. Then he was able to pull it up while we were talking and confirmed my car is covered by the extended warranty. I was thankful for his help because I have spoke with service advisors at Klein Honda (where I bought my car) and was told there was nothing on it even when I said I read from online articles that they might be one. I was told my VIN of my Honda Pilot was not covered. Anyways, Jordan D. from Honda Renton hooked up a little device and was able to see the fault code register in my car and saw the emission problem code. Nevertheless, I was told I can bring it back to Honda Renton to have it looked it and they will waived the diagnostic fee even if the exact emission problem is not covered by the extended warranty. More

I left my car at Honda Autonation last Saturday. I did not expect a call until Tuesday but when I didn't get a call on Tuesday morning I called and left a message later in day. I left another mess I did not expect a call until Tuesday but when I didn't get a call on Tuesday morning I called and left a message later in day. I left another message midday on Wednesday. The later called 2 more numbers an still no return calls. Early Thursday Morning I received a call from Aaron who clarified that he would be the service agent for my car. Yes there is a loud noise. And they found the CV joint screw/bolt/clamp is worn out and part ordered plus the water pump belt is broken. He said parts will be in this afternoon and will be fixed. I was called about 5pm that repairs were done and car was test driven. YEAH The repairs and parts were covered under the extended warranty and only $100 due. When I picked it up, Andrew handled the paper work but Aaron was gone for the day. I drove my car home and I am happy that everything was fixable. Thank you Aaron. More

Excellent customer service. Very well taken care of the appointment. Knowledgeable staff. Ride share was a complementary which really assisted rather than waiting at the cent Very well taken care of the appointment. Knowledgeable staff. Ride share was a complementary which really assisted rather than waiting at the center. I would really recommend AutoNation to my colleagues and families. More