Renton Honda - Service Center

I'd like to give 3 1/2 stars, but that's not an option. My appointment was for 4:00 p.m. I was initially billed at over $80. I told the service advisor that i had a coupon. He said it would get fixed My appointment was for 4:00 p.m. I was initially billed at over $80. I told the service advisor that i had a coupon. He said it would get fixed on the final invoice. My oil change was not completed until 5:15. When i brought up the coupon again, he did finally bill at the correct price; however, when i brought up the verbiage on the coupon which states the service will be complete in 45 minutes or the next oil change is free, he just kind of smiled. I don't know whether I'll actually get my next oil change for free or not. The car wash has also been non-functioning the last few times I've been in. I'm not sure whether this has been continuous or not. The dealership is always very clean and everyone I've worked with have been courteous and personable. I knocked 1/2 a star off for not knowing whether or not my next oil change is free and 1 star off because of the car wash not being operational. On my way over to my appointment, a bird had done a number on my windshield and his gift was still present when I drove my car away. More

Service representative was very friendly and pleasant. He was very eager to accept coupon for the service work. My expectation was that the refrigerant for the A/C needed to be recharged, which turned o He was very eager to accept coupon for the service work. My expectation was that the refrigerant for the A/C needed to be recharged, which turned out to be the case. However, it would have been nice to know that was the issue prior to the technicians actually recharging the system. I didn't find out about it, until it was time to pay the bill. More

Always very pleasant and service dept is great. I would have given them 5 stars but wait time for service completion is longer than I would like. Waited over 2 hours for an oil change. I would have given them 5 stars but wait time for service completion is longer than I would like. Waited over 2 hours for an oil change. More

good attention and very good service everyone very friendly I like this place and everyone was so nice friendly I like this place and everyone was so nice More

Jordan and team went above and beyond for me and provided incredible service. I was in a challenging situation and Jordan saw me as a human instead of “just” a customer and I will always be grateful for his incredible service. I was in a challenging situation and Jordan saw me as a human instead of “just” a customer and I will always be grateful for his kindness and help. More

Tint & PPF services were great. The price was right, and timely. Overall, very happy with the service. The price was right, and timely. Overall, very happy with the service. More

I've made two visits to this location for service, in this case, routine service plus a recall. Fast, courteous, and efficient. Nothing critical to offer. this case, routine service plus a recall. Fast, courteous, and efficient. Nothing critical to offer. More

Excellent customer service! Have been really happy with my experience here and at other AutoNation dealerships. Have been really happy with my experience here and at other AutoNation dealerships. More

Timely service , provides coupons. The staff are generally friendly. It is easy to schedule appointments online. The staff are generally friendly. It is easy to schedule appointments online. More

Service Advisor Daniel Larson (#3016) checks my car in for service, then tells me I have to run over to the parts department to retrieve my own parts for my service appointment. This is the second time he for service, then tells me I have to run over to the parts department to retrieve my own parts for my service appointment. This is the second time he did this to me. The first time he did this, I told him I don't like having to retrieve my own parts. Plus the parts employee had to call Mr. Larson, because the parts employee had questions about the parts that I was requesting. I had another appointment yesterday, and Mr. Larson did this to me again. I told Mr. Larson (again) that I am not comfortable retrieving my parts for this appointment. Mr. Larson got upset with me and was very rude, so I took my car back and left AutoNation. Mr. Larson has an anger problem and treats customers with disrespect. Thank you, Al Joiner 360-886-5147 skjoiner50@comcast.net More