AutoNation Honda Renton

Stay away from this location if you can (Especially if you live far from this location). I purchased a 2020 Honda CR-V in June from this location and still continuing to chase them in last 5 months fo you live far from this location). I purchased a 2020 Honda CR-V in June from this location and still continuing to chase them in last 5 months for various things they were supposed to give me on the day of purchase. I wanted a Black car with grey leather seats and this was the only location that had inventory of what I was looking for , so choose to purchase at a location 40 miles far from my home. I am deeply frustrated for various reasons:  1) Provided wrong info on the vehicle (The vehicle does not have Traffic Signal Recognition but was told it does when asked over the phone as well as after the purchase, but finally admitted after taking the vehicle to them asked to show the feature). 2) The car was not cleaned well, it had obvious stains both inside and outside and their cleaning staff have left. I was offered full detail for later, which I was not able to schedule even after 6 months. 3) They did not inform me about the missing key and said that one key is lost and are backordered and would take weeks and want me to come back when the key is ready. After few weeks, when I called, they said the key is ready (They didnt even care to call when key came in) and can be picked up. When I went to pick up, they asked me if I booked an appointment with service for programming the key, which is surprise for me as no one told me to do that upfront. So they gave me the key that is not programmed and asked to schedule with service dept to program. The service department is a pain, I have been calling them for 2 months, and for 6 weeks, I was told that they cant find weekend appointment and would call me back which they never do. Finally I was able to secure a Saturday appoint for both programming the key and full details. When I arrived there, they said they dont do detail on weekend and have issue with their CS team wrongly scheduling it. Also, they said the key that I was given didnt have the metal key and ended up sending me back with just a half key. 4) My purchase included all weather mats and didnt inform me that they are out of stock and wanted me to come again to pick them. Over all I need to chase these guys a lot and had to make 5+ visits (Especially 1 hour drive). I would not choose them again if I have an option. More

Clean and spacious nice environment good have wifi, and free coffee but It is better if they have free car wash inside the dealer, because sometimes they forgot to give the ticket for carwash free coffee but It is better if they have free car wash inside the dealer, because sometimes they forgot to give the ticket for carwash More

Sushil had been super helpful with everything! We find what we are looking for and decided to purchased it! what we are looking for and decided to purchased it! More

Thank you Pablo Orejuela for helping me get my subaru impreza! Best service in town. impreza! Best service in town. More