AutoNation Honda Renton

Scammy. Charged me for an oil and tire service that I pre-paid for when I bought the car from them. I let them know about the signed agreement when I made my Charged me for an oil and tire service that I pre-paid for when I bought the car from them. I let them know about the signed agreement when I made my appointment and I gave the advisor the contract when I checked in with him that morning. I caught the error when I got back home that day and have yet to get a call back as I requested a refund. Side note, don’t pre-buy any services when buying a car from them. The oil change/tire rotation/inspection is $61.00 and I bought a ‘package’ for three services for $257.00. Scammy through and through. More

Got car serviced and didn't receive follow-up call after hour & 30min time frame. They stated they called, but no message left. hour & 30min time frame. They stated they called, but no message left. More

This is an update to the previous review regarding the oil pan gasket replacement on my car. I got the car to the dealership service a bit after 8 am on a Saturday. A service advisor (who I have opted oil pan gasket replacement on my car. I got the car to the dealership service a bit after 8 am on a Saturday. A service advisor (who I have opted to remain nameless out of sheer courtesy to him although he was primarily the problem) quickly took my keys and told me he remembered me when I stated that this was the THIRD attempt to fix the gasket. I offered to show him pictures of the large oil leaks in my carport. He declined and told me to email the pictures to him after handing me his card containing his email address. No other communication and my car seemed to go into the shop quickly as I no longer saw it where I parked it. So far, so good. I waited until 9:30 am for any update as to what might be the problem this time and my anticipated wait time. I then approached the service advisor, who simply said there was no update, but he should have one soon. I waited until a bit before 12:00 noon, ALMOST FOUR (4) hours after I arrived, and again approached the same service advisor. He shuffled through a stack of papers, eventually found the one pertaining to my car, and said the bolts were stripped and they wouldn’t be able to fix the car this date (Saturday), without appreciating that this whole problem began with them. I responded that I had been waiting FOUR hours just to find out bolts were stripped and they couldn’t fix it today. The service advisor simply said that Saturdays were their busiest days and he JUST NOW received the information (although he had to sort through a stack of papers to even find the one pertaining to my car). I then stated, “So, I’m without a car for the weekend.” He simply stated, “Yup, sorry, but the work is free.” Of course the work should be free as this entire problem started with them. Moreover, this service advisor did not offer me a ride nor any other accommodations. I was the one who had to ask for a ride home via their Lyft service. Had this service advisor not waited four (4) hours to tell me they couldn’t work on the car until Monday, I could have obtained a rental for the weekend. By the time I again initiated asking him about the car, the rental agencies (except for the airport which is always a hassle) were already closed. I suppose it was partially my fault that I expected or assumed this service advisor would be like Aaron Ross or Bill Ackerman. Rather, he completely failed to communicate with me unless I initiated the conversation. He simply didn’t seem to care that this was the THIRD attempt to fix my car, I had been waiting four hours without any information, that I would be without a car for the entire weekend, and that I might need a ride home. I asked when the car might be ready on Monday. He said “sometime” in the afternoon and he would call me “as soon as I have the keys in my hand.” Based upon my interactions (or lack thereof) with him the past four hours, I highly doubt I will hear from him at all. I already suspect that I will have to call Aaron when he returns to work on Tuesday. TOTALLY UNACCEPTABLE and totally disappointed. More

Good service dept. Easy to reserve a time. Good parts availability and service experts. Not cheap but convenient. Easy to reserve a time. Good parts availability and service experts. Not cheap but convenient. More

Amazing service and amazing people. The entire process was seamless and everyone explained things so thoroughly The entire process was seamless and everyone explained things so thoroughly More

Always a pleasure to work with. This place is flexible to your schedule and will work to make sure you’re satisfied. Other places treat you like a number or regular customer, but R This place is flexible to your schedule and will work to make sure you’re satisfied. Other places treat you like a number or regular customer, but Renton Honda treats you like a VIP because they know it’s about earning your repeat business. More

Customer service reps are friendly and quick. The waiting areas are clean, comfortable, and offer coffee/tea/water - refreshments. I also like the availability of internet while I wait for my c The waiting areas are clean, comfortable, and offer coffee/tea/water - refreshments. I also like the availability of internet while I wait for my car. More

Great customer service and level of professionalism! The AutoNation dealership in Renton is an excellent, large, convenient/ accessible, and very clean! The AutoNation dealership in Renton is an excellent, large, convenient/ accessible, and very clean! More

Everyone was cooperative, caring, and everyone were spending their time on us. Great place, recommend it! spending their time on us. Great place, recommend it! More

I purchased my Honda from them. Great customer service, great team. The buying process was smooth and easy. Great customer service, great team. The buying process was smooth and easy. More