AutoNation Honda Renton

I was extremely dissatisfy with the service we received in Honda of Renton. I personally purchased 2 cars before from them first one Honda civic, and then Honda accord. Cars were always serviced at their c in Honda of Renton. I personally purchased 2 cars before from them first one Honda civic, and then Honda accord. Cars were always serviced at their center in Renton. I would consider my self a regular client of their dealership. Today I came with my dad to help him out with a purchase of the car Honda CR-V. Hisham, was the rep and initially was nice to work with. But after we test drive when we went to discuss number. We also potentially wanted to ask to test drive another car. Hasham became back rude, and unprofessional. He refused to give as a test drive other vehicle we had in mind Honda HRV, due to their ridiculous dealer mark up. All we asked why such a high markup. Like there was no point of test driving. That is definitely not the way to do business at Honda of Renton. From now on I will take my business because this was defiantly not how sales rep should act and talk. More

Great customer service that provides excellent quality vehicles. The sales associates helped me understand the process of releasing my vehicle vehicles. The sales associates helped me understand the process of releasing my vehicle More

Good place and communicate with customers very good way and timely providing update regarding service. and timely providing update regarding service. More

Good service, Ty Coleman was very helpful, detailed and knowledgeable, answered all the questions. Waiting time to finish transaction though was longer than I expected. knowledgeable, answered all the questions. Waiting time to finish transaction though was longer than I expected. More

This was a 6 and 1/2 month ordeal getting my 1986 Honda Civic repaired. Specifically, the engine was overheating and I needed that fixed. I imagine things would have gone much more quickly and smoothly w Civic repaired. Specifically, the engine was overheating and I needed that fixed. I imagine things would have gone much more quickly and smoothly with a newer model. The first set of repairs cost ~$3,100 and involved fixes to the engine taking about four months, most of which was apparently time spent waiting on parts. I picked up the car, used it for a few days, and realized the problem wasn't fixed, even if temporarily improved. I took it back for further repairs as soon as I had a day off. Nate determined that the radiator would need to be repaired or replaced, as he'd previously noticed its neck was warped but hoped this wasn't the problem as replacing a radiator from a car that old was going to be a challenge. After some research, he learned that someone in Tacoma apparently had the ability to take care of it, so they sent the radiator down to Tacoma. Then I didn't hear anything for about two months, in spite of attempts to contact Nate via text and a voice message. Finally, Aaron contacted me letting me know the car was ready and Nate was no longer working there. I picked up the car and Shahdod helped me, which involved addressing a mix-up with the paperwork. The second set of repairs came to around ~1,500. I figure I need to get at least two or three more years out of this vehicle for me to feel the total cost of repairs was worthwhile. The most frustrating aspect of the whole ordeal was not having enough regular communication, and at times wondering if they would be able to complete the repairs at all. Yet once I had invested the 3 grand for the first set of repairs I felt committed. I understand them not knowing how long things might take, when the parts might arrive, etc... I've been driving the car for a couple of weeks now, and it seems the overheating issue was truly fixed this time. The engine temperature has stayed very low. All the repairs that were done appear to involve real work that was needed, so I'm not really upset about the cost. In retrospect, after walking for an hour almost every day for the past several months, I'm healthier now than I've been in a long time, so it kind of worked out for the best. Not having a car is a good way to get exercise if you live within walking distance from work. Perhaps surprisingly, I *would* recommend this service center, which I've been taking my old Civic to for a couple of decades now, including before it became part of AutoNation. Having a really old car, however, means some unpredictability. No complaints regarding Aaron or Shahdod. Nate could have done more as regards to communicating with me and reassuring me, and perhaps communicating with others to get the work done in a timely manner. More

Pablo was great. This is a no pressure dealership. Informative went over all the options of the vehicle. This is a no pressure dealership. Informative went over all the options of the vehicle. More

Ray was great to work with when looking for a car. He quickly recognized he did not need to be in salesman mode and let me look the cars over myself, answered questions when I had them, and provided u He quickly recognized he did not need to be in salesman mode and let me look the cars over myself, answered questions when I had them, and provided useful input if I started looking into something I was curious about. Art was very friendly in the finance office and made us feel welcome and comfortable. No one was pushy, everyone was kind, and while I am not a fan of the "no haggle pricing", I did find that the vehicle I purchased was the best priced one with the options it had. I am glad I stopped in, and am very happy with my purchase. More

Nhat and Arthur where both very amazing and wonderful at explaining everything in detail. Very easy to work with and talk to. I felt as if I was talking to a family member/very good friends. The follow-up t explaining everything in detail. Very easy to work with and talk to. I felt as if I was talking to a family member/very good friends. The follow-up texts that I received from Nhat even after purchasing my car made me feel very grateful that I purchased my car from a dealership who really cares about their customers. More

Very helpful. Aaron helped with with the repairs and everything went soothly. Would recommend this other car owners. Any Japanese make they will still take good ca Aaron helped with with the repairs and everything went soothly. Would recommend this other car owners. Any Japanese make they will still take good care of you More

The staff was very welcoming, everything have done well so far. They have showed me lots of types of guarantee for my new car. Highly recommended who are new or first car driver! so far. They have showed me lots of types of guarantee for my new car. Highly recommended who are new or first car driver! More