AutoNation Honda O’Hare - Service Center

Don't bother going there for service. They've tried to rip me off on brakes, differential changes, trans fluid changes and warranty work. The differential changes are covered under TSB 07-024 and are rip me off on brakes, differential changes, trans fluid changes and warranty work. The differential changes are covered under TSB 07-024 and are a known issue. Well the dealership tells you to ignore the book that says do your differential changes at 60,000 mile and listen to them and do it every 15,000 miles. Ya right! If there is an issue that requires the fluid be changed that early, it is covered under warranty...as TSB 07-024 states! And that wasn't even the warranty issue I had. Honestly, with all the bad experiences I've had with Honda I can't see myself buying another car from them again. More

We just bought our 2006 Honda Civic Hybrid and have found the dealership to be very helpful when purchasing the car and now when we had the oil changed. Everyone was very helpful and explained what needed t the dealership to be very helpful when purchasing the car and now when we had the oil changed. Everyone was very helpful and explained what needed to be done. We left very satisfied and will return for any service needed. More

I took my 1998 Honda Civic in for repair so they could look at a possible transmission problem since I was having trouble putting the car into gear from park. I initially took it to an independent repair look at a possible transmission problem since I was having trouble putting the car into gear from park. I initially took it to an independent repair person, and he said that he could fix the problem but could not guarantee that it would correct the problem since he can not work on transmissions. He suggested that I take it to the dealer since they can work on transmissions which is why I took it to O'Hare Honda. They have a $79.00 diagnostic fee that I was willing to pay. In fact, when I was talking to the service man (Eddy) writing up the work order, I specifically told him that I was considering junking the car and buying a new one since it is older, and wanted him to evaluate the condition of the car from this perspective. A few hours later, Eddy calls back and verifies that the transmission problem was there, and suggested the same fix as the independent shop I took it to which was to cost about $333.00. He also went on to say that during the process of diagnosing the problem the technician accidentally broke the cable going to the hood, and that needs to be fixed at a cost of $350.00. I told him since they broke it, I think they should pay for it. He said that he would have to talk to his service manager (who had left), and get back to me. When he called me back, he said that could give me a 20% discount to bring the cost to $280.00. I told him that I would call back. I called the independent repair shop and asked them if they had had any problem opening the hood. They said NO, since it had worked just like it was supposed to. When I called Eddy back I said I would like one of two things that seemed reasonable to me: 1) I will pay for the transmission, and they can pay for the hood, or 2) I will take my car elsewhere, and they will not charge me the diagnostic fee. Again, he said that he could have to run it by the service manager. When Eddy called me back, he said I could take it but that I would have to pay a $39.50 diagnostic fee, since the technician only took 30 minutes to diagnose the problem. Even though he freely admitted that his technician had broken the hood latch, he refused to offer any relief from the $350.00 charge other than the meager 20% reduction. My son-in-law, then got involved since he is in the car business, and had dealt with O'Hare Honda successfully in the past when having his wife's car repaired. He got the same song and dance from Eddy, and when he talked directly with Mr. Benedetto, he got the same response from him. Since he knows him, he decided to call the owner of the agency, and he never called him back. During the course of this dispute, O'Hare Honda has lost my good will, and Honda itself has lost my business forever after owning a Honda for 16 years. One comment will always stick out in mind. When talking to Mr. Benedetto, he stated "Well, we haven't lost any business with you since you never did any business with us.!" Little did he know that I had initially planned to buy another Honda if the Honda he was looking at needed to be replaced. Besides, my son-in-law has decided to deal with a different Honda agency, also. All this over a small $350 dollar repair. I wish them well, but if they irritate enough customers, they will no longer be in business!! More

Never go to this dealer. They cheated customers. They Never go to this dealer. They cheated customers. They told us that we have to buy some insurance required by the loan bank. We bought it. Later I Never go to this dealer. They cheated customers. They told us that we have to buy some insurance required by the loan bank. We bought it. Later I found out that the bank never required this. I called them everyday. BUT They never reply my call even I left hundreds of messages. When we WENT there to ask them cancel those insurance, they never give us any written confirmation. The attitude are so bad. They ask us to wait, but don't know when the money will be refunded. We talked with them several times, finally they said a date. On that day I call that person and he said the check has been sent to the bank. I waited for a week but my bank still said they didn't receive any check. I talked to that person who said the check had been sent to bank, he shouted at me like I am an unreasonable person. He said "procedure". He gave me other reason. I think he lied again. He even talked that they never cheat customers and they serve the community for a long time. He shouted at me talking about their reputation. More