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AutoNation Honda O’Hare - Service Center
Des Plaines, IL
784 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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784 Reviews of AutoNation Honda O’Hare - Service Center
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April 06, 2021
Frank, Service Advisor, was extremely, helpful in getting past service information and then assisting with a recall service appointment. Have always appreciated the Service Department at Autonation O’Hare past service information and then assisting with a recall service appointment. Have always appreciated the Service Department at Autonation O’Hare Honda! More
by Janebhogan
Employees Worked With
Frank Service Advisor, Char Gauer
September 12, 2020
I’ll give one star because the sales experience was fine, but I went through Costco so there wasn’t really any underhanded things they could have done. Brought the car in for its first oil change at 3000 mi but I went through Costco so there wasn’t really any underhanded things they could have done. Brought the car in for its first oil change at 3000 miles five hours later got the car back. At 4500 miles the maintenance minder went off, I checked the oil, filthy, about 4500 miles filthy. Took to private mechanic who concurred that the oil had not been changed 1500 miles before. No one at the dealer will return an email or a phone call. Honda Corp is hands off, you have to go after the dealer. Avoid this dealer, not trustworthy. If you bring the car for service they collect your money and don’t do the work. More
by Tom Gaynor
Employees Worked With
Bruce Breckenfelder
August 19, 2020
Worst experience I’ve ever had and dealt with in my life at Honda near O hare in Des Plains. I have a brand new car Honda Civic LX 2018, not even 10,000 miles on it, I have five free services to have since at Honda near O hare in Des Plains. I have a brand new car Honda Civic LX 2018, not even 10,000 miles on it, I have five free services to have since I bought a new car. I went last year to get a service and oil change I had no problem, was for free as they mentioned in my contract since I have five, only waited for an hour, easy peasy. I came early morning yesterday at 9am and mentioned to get only an oil change and to have my free service done, my car only needed maintenance B to be repaired, my mother picked me up because I have 7 months pregnant and they said it would take about over 2 hours. Through out the day it’s been almost five hours sis not hear anything from them. I tried calling 20 times to find out when my car can be picked up and to be finished up no answer at all, very frustrating. The customer service lady said it’s just best to come and have someone give you a ride and bring you here and find out yourself, so ridiculous. So I came back five hours later and the guy at the service desk that they added all these ridiculous charges to my vehicle that I DID NOT ASK FOR! Everything all together was $480! I don’t even have 10,000 miles on my car, super rude, stealing money away from me, applied to do things without my permission, very upsetting and they took advantage of me. My mom dropped my off and she came with me and yelled at the guy for doing that and he felt bad and gave me a 15% discount but still the total was $350, my free maintenance of oil change was suppose to be for FREE! Got screwed over and never ever coming back here again. Such a awful experience, no communication at all. So disappointing.....!!!! So much for Honda being truthful More
by carolinekluzik
Employees Worked With
Ivin
September 08, 2019
DISHONEST VERY DISHONEST. SUGGEST WORK THAT DOESNT NEED TO BE DONE. I HAVE MY OWN SHOP FOR SIXTY YEARS. PEOPLE BRING ME THEIR CARS FOR WORK NOT NEEDED BUT SUGGE VERY DISHONEST. SUGGEST WORK THAT DOESNT NEED TO BE DONE. I HAVE MY OWN SHOP FOR SIXTY YEARS. PEOPLE BRING ME THEIR CARS FOR WORK NOT NEEDED BUT SUGGESTED BY THIS DEALER. LOT OF THE WORK THEY SUGGEST HAS ALREADY BEEN DONE. STAY AWAY FROM THEM. More
by JOHN
Employees Worked With
NO NAME
August 17, 2019
Unfortunate Experience 2011 Honda Odyssey was brought in for service for a defective piston ring. A known class action suit extended a warranty on this faulty part and they 2011 Honda Odyssey was brought in for service for a defective piston ring. A known class action suit extended a warranty on this faulty part and they took partial responsibility for this after keeping our vehicle for over 1 week to determine that Honda would pay for half of the repair. I would have loved if Honda national would have accepted full responsibility for the repair and that the process to get an answer for this should not have taken over a week. Extremely poor! After the repair, 2 engine bolts were left on our vehicle and likely caused a chip on our windshield as a result of this carelessness. The chip generated a cracked windshield that they did not the responsibility for. They said that they have been doing this for 19 years and this was not the cause. I completely disagree with their forensic analysis and believe that deductive reasoning would lead them to conclude that the damage occurred in their shop. They say that they are customer friendly and care about the consumer, but when it comes down to dollars, they really are just looking out for their bottom line. More
by faultypistonring
Employees Worked With
service manager
August 16, 2019
Can't even do an Oil Change correctly STAY AWAY FROM AUTONATON O'Hare. I unfortunately purchased a new car from Autonation Honda O'Hare and purchased the oil change package. I just got a s STAY AWAY FROM AUTONATON O'Hare. I unfortunately purchased a new car from Autonation Honda O'Hare and purchased the oil change package. I just got a second oil change and both times when I got home and parked my car in the garage, I found a small puddle of dirty black oil. Seriously, how does that happen? I've had many cars in the past 30 years and have never seen that. In addition, appointment schedule means nothing to them. Every time I had to take the car in, I waited there for over 20 mins just for someone to acknowledge me. Customer Service is the last priority!!! More
by maxp38
Employees Worked With
All employees
July 16, 2019
Careless customer service I Had an appointment for service for my car 7/16/19 @ 4:20 pm. I went there in time. No one took care of me. I was standing there for 25 minutes. I am I Had an appointment for service for my car 7/16/19 @ 4:20 pm. I went there in time. No one took care of me. I was standing there for 25 minutes. I am sorry to say they ignored me completely. I had to leave the dealership without fixing my car. It was a very bad experience for me. More
by Bolis53
Employees Worked With
Don't know the names
January 25, 2019
Customer Service is their lowest priority. The employees working within their customer service department have no regard to treating their customers with any type of service that would be consi The employees working within their customer service department have no regard to treating their customers with any type of service that would be considered "customer friendly" by any stretch of your imagination. They are more concerned with trying to sell you services that are unnecessary to ratch up your service bill. God forbid you ask them a question they act like they are doing you a favor. There are so many other options to get your car worked upon that going to AutoNation Honda O'Hare should be your last resort. More
by disappointedhondaowner
Employees Worked With
Customer Service Manager and the individual checking me in to the service dept.
August 28, 2018
Not honering factory warranty by making none sense reason. Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened beca Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened because trunk has been closed hard and bracket fell off! I told them that truck lid suppose to be made song enough even if closed hard that I never did, must servive this small issue. they gave me the Honda Claim number and almost few days after he had nothing new to say and offered me getting second opinion from other dealership! Strange that all of them are connected and they think I am stupid to not understand that I will get the same answer as they will back up eachother. I never had Japoniese car and it may be a good car but if their customer service dosent back up their product not worth to by that here. Will go back to American. More
by Aaron
Employees Worked With
Don't remember
