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AutoNation Honda O’Hare - Service Center
Des Plaines, IL
784 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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784 Reviews of AutoNation Honda O’Hare - Service Center
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July 26, 2021
Waited 21-minutes in line to get service rep. No one ever looked up or acknowledged me! I left. , told them they were rude, theysaid they were busy. 3-people in 21-minutes one 1-rep helped a guest. 5-peopl looked up or acknowledged me! I left. , told them they were rude, theysaid they were busy. 3-people in 21-minutes one 1-rep helped a guest. 5-people in line. More
by evatem
Employees Worked With
No one
July 25, 2021
I’ve been going to this dealership since I bought my car there in 2006, it has never disappointed me; I have always been 100% satisfied there. I highly recommend!!! there in 2006, it has never disappointed me; I have always been 100% satisfied there. I highly recommend!!! More
by josegarcia0907
Employees Worked With
Char Gauer
July 25, 2021
I've been going to this dealership since I bought my first Honda Odyssey there in 2001 which I later sold to a family member when I bought a 2006 Odyssey. I am still driving the '06 because of the great first Honda Odyssey there in 2001 which I later sold to a family member when I bought a 2006 Odyssey. I am still driving the '06 because of the great service I get here. My vehicle is like brand new even with it's 108K miles on it. I hope to keep it for another 100K. I have, however, never gotten to know one service advisor because they seem to come and go quickly. However, I have seen Char a few times in addition to this last visit and hope to get know her. She was very helpful in getting a ride for me and in communicating the progress of my service as it occurred. I would certainly set up my next appointment with her. More
by lou
Employees Worked With
Char Gauer
July 24, 2021
Brought in my car for a recall issue and Frank + team took great care of me. I was able to bring my car in the next day and fixed within a few hours. Great service! took great care of me. I was able to bring my car in the next day and fixed within a few hours. Great service! More
by Miles
Employees Worked With
Frank, Bruce Breckenfelder
July 24, 2021
Char Gauer, the receptionist for the service department, was great and clear with the service I came in for. Helped make the process as hassle-free as possible. was great and clear with the service I came in for. Helped make the process as hassle-free as possible. More
by AN
Employees Worked With
Char Gauer
July 24, 2021
Nice and friendly staff. Comfortable waiting room. Honest but a bit expensive. Car ready when they say it will be. Free car wash. No complaints. but a bit expensive. Car ready when they say it will be. Free car wash. No complaints. More
by Lindajwalsh923
Employees Worked With
Bruce Breckenfelder
July 23, 2021
Eddie gave me an estimate of an hour to an hour and a half wait, and it was an hour and 15 minutes so his estimate was correct! I knew I would be waiting at the dealership so that was fine with me. He wa half wait, and it was an hour and 15 minutes so his estimate was correct! I knew I would be waiting at the dealership so that was fine with me. He was super helpful towards me, answering any questions I had, but not making me feel belittled. I came in for an oil change and would go back again. More
by kainglot29
Employees Worked With
Eddie
July 22, 2021
My recent visit at AutoNation Honda was handled extremely well with Brian Russell in charge. This made it clear that I will continue using their services when needed. Anita (Betty) Stewart well with Brian Russell in charge. This made it clear that I will continue using their services when needed. Anita (Betty) Stewart More
by bstew4698
Employees Worked With
Brian Russell, 5 Stars, Bruce Breckenfelder
July 21, 2021
I brought my Pilot in for an oil change and was greeted by Eddie very warmly. Love the family atmosphere at this dealership! He offered me the shuttle service back to my house since my vehicle needed a c by Eddie very warmly. Love the family atmosphere at this dealership! He offered me the shuttle service back to my house since my vehicle needed a couple other services that took about to three hours which I appreciated. I always can count on friendly, honest and helpful service for my Honda from the team at AutoNation. More
by ekhoban
Employees Worked With
Eddie
July 21, 2021
Had an appointment for an oil change and plug a tire! Service advisor was gracious but it took 2 1/2 hours for a 45 minute job! Not happy since appointments are meaningless Service advisor was gracious but it took 2 1/2 hours for a 45 minute job! Not happy since appointments are meaningless More
by Lnmn50
Employees Worked With
Michelle Freeman
