AutoNation Honda O’Hare - Service Center

My husband and I recently brought our car into AutoNation Honda O’hare for an oil change. We were greeted by Yousef who promptly set our car up for service. The next day we noticed an indicator light on the Honda O’hare for an oil change. We were greeted by Yousef who promptly set our car up for service. The next day we noticed an indicator light on the dashboard and erroneously thought it was a sign of leaking oil. We brought our car back to AutoNation Honda O’Hare with our problem, and immediately sought out Yousef. He immediately set our car up with a technician named Roman. As my husband and I are seniors and not exactly tech saucy we were worried. Roman took the time to examine the car and patiently explained that we had misread the indicator light. He kindly and patiently went over everything with us. Yousef and Roman are a definite asset to this Honda dealership. We can’t thank them enough for their thoroughness, kindness and patience. More

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happy doing business with this Honda dealer. Excellent service and very clean customers waiting room. service and very clean customers waiting room. More

I have been a long standing customer of AutoNation Honda O’Hare and remain so because of their outstanding customer service. Charlene Gauer is always helpful. O’Hare and remain so because of their outstanding customer service. Charlene Gauer is always helpful. More

Kimberly Soto was personable and professional. She clearly explained the work being done on my car. clearly explained the work being done on my car. More

Took four and a half hours to service my car even though I had an early morning appointment, and all the work was routine maintenance. At one point I asked how much longer before my car would be ready, and I had an early morning appointment, and all the work was routine maintenance. At one point I asked how much longer before my car would be ready, and was told one hour. It took another two hours. The "car wash" made my car look worse than when I brought it in, as now it has dirty streaks on the sides and back. Next time I am asking for Char Gauer! More

Great customer service thank you Yousif for your help, will be back soon for sure will be back soon for sure More

Jose Casillas lied multiple times about how long service would take. Ended up taking 13 hours instead of 3. If you plan on coming here for a service, go ahead and take the whole day off. No way you’ll ever would take. Ended up taking 13 hours instead of 3. If you plan on coming here for a service, go ahead and take the whole day off. No way you’ll ever get in and out in any reasonable amount of time. They had no loaners so I was trapped at the dealership and the manager claimed COVID as the reason for getting rid of loaners but very few employees wore masks properly and no corrections were made to the employees or customers demonstrating care for covid only when it benefited their bottom line. They also treated doing a warranty coverage like it was a personal favor they were doing for you. More

Char Gauer is so great to work with each time I bring our cars in for service. She is very thorough and professional about her responsibilities and does so in a kind and friendly manner. She also responds cars in for service. She is very thorough and professional about her responsibilities and does so in a kind and friendly manner. She also responds quickly and throughout the process to any questions. I really enjoy working with Char! More

very polite and professional staff. Problems were addressed to my satisfaction. may go back for tires at some point. not sure yet. addressed to my satisfaction. may go back for tires at some point. not sure yet. More