AutoNation Honda O’Hare - Service Center

My cars battery was dead so I called the dealership for an appointment but there was no appointment available for a week, so I had to call the another person in dealership and she helped me to get an appoi an appointment but there was no appointment available for a week, so I had to call the another person in dealership and she helped me to get an appointment instantly. I went the and they replaced the battery and also did oil change and other required service. I really appreciate the help. More

The dealer was very kind and was very helpful. She was there with me from start to end there with me from start to end More

Yousef was courteous and efficient. Fast, excellent service! I would come back for future service. service! I would come back for future service. More

Nice people. Overpriced parts and labor. Had an issue Nice people. Overpriced parts and labor. Had an issue recently where car wouldn't start. Was having strange electrical issues. Suspected the batte Nice people. Overpriced parts and labor. Had an issue recently where car wouldn't start. Was having strange electrical issues. Suspected the battery. Got a jump start and took it to Autonation Honda since it was close. Several hours later, I got a call saying I needed to replace the battery and also the Crank Starter. The battery would be $200 and the crank starter, $500. They also gave me a list of another $4700 in repairs they were recommending. Because they had my car and it wasn't starting, I felt like I had to have them do some of the work. I had them replace the battery and crank starter. It took a few hours. All the staff were nice to work with and professional. However, once I got the car home and looked over the paperwork, I noticed that it said the crank starter was showing up as fine in all their tests but they suggest I replace as a precaution. That is not how it was worded to me on the phone. I was told that the battery and the crank starter needed to be replaced in order for the car to run again. After spending some time googling crank starter (because I'd never heard of that before), several auto sites indicated that the part costs around $50-100 with labor around $100-150. So had I gone to another shop, I probably would have paid more like $200, not $500... for a part I apparently didn't immediately need. I feel a bit ripped off. Will be taking my car somewhere else to have them see if the other suggested repairs are even needed and if so, I'm guessing they will be about half the cost. More

This was great experience to get my car served from Autonation Honda. Will revisit again !! Autonation Honda. Will revisit again !! More

The experience was very thorough. Service advisor, Michele, was patient and very courteous. She took the time to explain to me what the problem was, what was needed and what could wait until next visi Michele, was patient and very courteous. She took the time to explain to me what the problem was, what was needed and what could wait until next visit. She kept me informed of the progress with updates. I was also very appreciative that she was talking to me and not so loud so that others could hear the issues with my car. More

The service was very efficient. The service technician was polite and gave me some good information. I was pleased with the outcome. was polite and gave me some good information. I was pleased with the outcome. More

Have had car serviced at this HONDA dealer every 6 months since car was purchased in 2009 which is 12 years. Service always excellent and prompt. New service rep, Kim Soto was very efficient and helpful as since car was purchased in 2009 which is 12 years. Service always excellent and prompt. New service rep, Kim Soto was very efficient and helpful as well as very pleasant to work with. More

This dealership is great! The staff is very friendly and efficient. All work was explained and done in a timely manor. I worked with Demarco and he was great wound highly recommend this dealership! efficient. All work was explained and done in a timely manor. I worked with Demarco and he was great wound highly recommend this dealership! More

I have to say this was a great experience. I had never been to Auto Nation, I got there on a Friday at 3:30pm and was able to get in service that day! DeMarcco the service writer was awesome! I really nee been to Auto Nation, I got there on a Friday at 3:30pm and was able to get in service that day! DeMarcco the service writer was awesome! I really needed to get service s was heading out of town and DeMarcco made it happen very happy and he was very professional. While waiting I was chatting with a variety of staff members they were all very professional and pleasant just an all around great experience! My new dealership nonetheless. More