AutoNation Honda O’Hare - Service Center

Char in the service department provided excellent customer service. I will continue to bring my Honda in for service to this establishment customer service. I will continue to bring my Honda in for service to this establishment More

The service was ok but they didn’t wash the car and refill the reservoir I haven’t receive coupons in the mail for so long refill the reservoir I haven’t receive coupons in the mail for so long More

Yousef was amazing young man and took great care of my car and gave me exceptional service , that man deserves a raise ! He took the next step to have all my questions answered and made sure I drove it wi car and gave me exceptional service , that man deserves a raise ! He took the next step to have all my questions answered and made sure I drove it with a peace of mind ! More

The problem was initially mis-diagnosed, and I had to return with the car less than one hour after my initial visit. After my vehicle was finally diagnosed properly, parts had to be ordered, my service return with the car less than one hour after my initial visit. After my vehicle was finally diagnosed properly, parts had to be ordered, my service rep did not come into the shop for several days for personal reasons, and it was extremely difficult for me to get status updates on when my car would be fixed and ready for pickup. The lack of communication was terrible customer service. When I finally was able to track someone down who could help, she was very professional. But overall an extremely poor customer service experience. I have been coming to the shop for many years, and have always had good customer service. Not this time. Very disappointed. More

I do visit this dealership very often especially to service my car. They always meet my expectations and I like going back there anytime I have an issue. I appreciate their work. service my car. They always meet my expectations and I like going back there anytime I have an issue. I appreciate their work. More

Michelle was my service advisor. I was pleased because of the outstanding, service she provided on my last visit. She did not disappoint. She makes sure the work is done in a timely fashion and she is open t the outstanding, service she provided on my last visit. She did not disappoint. She makes sure the work is done in a timely fashion and she is open to questions. More

Outstanding service. Char is friendly, knowledgeable and dependable. Everything you want in the person servicing your car! dependable. Everything you want in the person servicing your car! More

I had an issue with my gas tank door. Char was my service advisor. She was amazing, explained everything, and took care of the problem. advisor. She was amazing, explained everything, and took care of the problem. More

I was waiting in line, I was the first one, but they took the one behind me, the service advisor, Kimberly Soto was very rude, we were there for oil change & to change the wiper inserts, oil change was done the one behind me, the service advisor, Kimberly Soto was very rude, we were there for oil change & to change the wiper inserts, oil change was done but not the wiper inserts, my first time to use your service, never coming back, your service sucks More