AutoNation Honda O’Hare - Service Center

I have always been pleased with the service department since I bought my car there. Not anymore. I have not been there since the pandemic started, so I found things considerably different. I literally since I bought my car there. Not anymore. I have not been there since the pandemic started, so I found things considerably different. I literally came for just an oil change with an appointment. There were only 2 service people so I had to wait in line 20 minutes just to check in. I was to wait for my car and was told it would be 60-90 minutes and was told they were busy. No one was friendly, except the cashier. I made a purchase at the parts window and dealt with people who were o.k. but clearly not friendly. Finally I left to get lunch. I came back and went straight to service and said it has now been 2 hours. I was told that they did eventually call me and learned it was a number that we had not used for years when my wife bought a car there. The number I registered when I made the appointment was not called ever. At least I should have been asked to verify the number when I first was with the service guy. I did not think to ask myself, not my job. No coupons were offered, I was told they do not do that anymore. A car wash was not offered. I forgot to ask but they used to wash every car. So of course my car was dusty. No one ever wore a mask anywhere I saw. I always write good reviews and as I said previously things were good there. But I doubt I will go back More

This dealer is very nice to its customers waiting for their car during service. They listen to all your concerns and give you a thorough report of any issues your car may have. They let you know the qu their car during service. They listen to all your concerns and give you a thorough report of any issues your car may have. They let you know the quality of your breaks, tire tread, etc. and give you an idea of when service will be required. The service representatives are very professional. Josh Grant is exceptional--very nice and explains things in great detail. More

Thank you for an amazing job! My car was fixed and is safe to drive once again! Thank you all for your hard work! My car was fixed and is safe to drive once again! Thank you all for your hard work! More

Very professional and helpful the dealership has a great staff energetic with answers to all questions staff energetic with answers to all questions More

Qualified service by customer representative. . Regarding issue with "too hot mission oil temperature signal" when I drove my 2019 Honda Pilot 1~2 months ago. this symptom happened 3 times. So, . Regarding issue with "too hot mission oil temperature signal" when I drove my 2019 Honda Pilot 1~2 months ago. this symptom happened 3 times. So, I got warranty service for this issue on 4/16/22 before my long trip to Boston. Auto nation Honda flushed 3 times of mission oil to remove something in mission casing. Also, Auto nation Honda recommended me of changing differential gear oil and alignment service for $340. Without this service, they said warranty would bot be provided. I don't understand why warranty would not be provided. 2019 Honda Pilot purchased 2019.12 is only 20,000 miles. Too hot mission Oil signal seems serious quality issue for 2019 Honda. Mission could be related to differential gear and alignment. I would like to have answer from Auto Nation Honda. More

Hi, my name is Martin, I had a problem with the air conditioner, which was a factory defect. I made an appointment for a repair at Kimberly Soto, very professional in her work for the next day. The ne conditioner, which was a factory defect. I made an appointment for a repair at Kimberly Soto, very professional in her work for the next day. The next day my car was inspected and the defect was removed professionally by Roman Cruz. I am also very grateful for the transport you provide home during the repair time! More

Very good dealer working fast and good nice workers very respectful working fast and changing oil respectful working fast and changing oil More

Overall good service. Would have liked a bit quicker oil change than an hour though. And since i pay for free oil change services, would have like the person taking my de Would have liked a bit quicker oil change than an hour though. And since i pay for free oil change services, would have like the person taking my details to know this first thing so he doesn't have to waste time trying to upsell me services I don't really need or already get for free. More

Overall, good and courteous service. Clean, pleasant waiting area, However, took longer to have service completed due to lack of in-house supplies. Clean, pleasant waiting area, However, took longer to have service completed due to lack of in-house supplies. More

When I dropped off the vehicle to have the hybrid battery checked, I asked to have the stem checked on one of the tires . Yousef forgot to have this. done. We paid 198.00 for the 'analysis' and were told checked, I asked to have the stem checked on one of the tires . Yousef forgot to have this. done. We paid 198.00 for the 'analysis' and were told that the hybrid battery would cost $5000 with installation. Not worth it. We had the car checked out two months ago and were not told of the problem. Disappointing. More