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AutoNation Honda O’Hare - Service Center

Des Plaines, IL

4.5
784 Reviews

784 Reviews of AutoNation Honda O’Hare - Service Center

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October 28, 2023

Auto Nation Honda was very accommodating when I brought my Honda in for service recall. Staff was very nice. More

by james194521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred,Jordon,Daniel
Oct 28, 2023 -

james194521 responded

Car was very clean inside and out when I picked it up. Transportation was provided to and from dealership to my residence.

October 26, 2023

I appreciated the Lyft rides instead of having to wait while I had service done. Jasmine in service department was amazing. So nice and knowledgeable! More

by citychic1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Oct 31, 2023 -

AutoNation Honda O’Hare responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 23, 2023

Every since I’ve had my vehicle which was purchased in 2016 brand new, I’ve had issues two years after purchase, and I’ve been having a hard time getting the situations fixed More

by Darius L Fondren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’ve worked with numerous service representatives of which some who are still there, and some who are not there anymore
Oct 25, 2023 -

AutoNation Honda O’Hare responded

Hi Darius, we are deeply disappointed by your experience at AutoNation Honda O'Hare. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 474-4048 to discuss what we can do to help.

October 20, 2023

They. We’re excellent , professional accountability , along with friendly ness and understanding and timeliness with everything More

by carlosmccain1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demarcus
Oct 22, 2023 -

AutoNation Honda O’Hare responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Oct 22, 2023 -

carlosmccain1958 responded

Don’t mind traveling. A distance to get to you it’s well worth it

October 20, 2023

Jordan provided exceptional customer service. Keep me informed on everything with my vehicle. Very professional and knowledgeable, took extra care to make sure my vehicle was washed and acceptabl More

by crodriguez0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zdunich, Jordan
Oct 22, 2023 -

AutoNation Honda O’Hare responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 20, 2023

They lied to me about work that needed to be done and expected me to pay over $900 for service guy who writes up the work orders was very very rude to me. Should not be working at this dealership very un More

by miguel_a.rivera
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demarco
Oct 22, 2023 -

AutoNation Honda O’Hare responded

Hi Miguel, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (847) 474-4048. We hope to hear from you.

October 19, 2023

I've had good experiences with the mechanical work I've had done over the years, however the customer service has become terrible. No one returns phone calls or will physically answer the phone including e More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demarco
Oct 22, 2023 -

AutoNation Honda O’Hare responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

October 18, 2023

This dealership has amazing customer service! ! Everything was explained for me to understand and I don’t feel like I was taken advantage of. More

by rlcavanaugh24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Oct 21, 2023 -

AutoNation Honda O’Hare responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2023

Jordan was great. I was in and out in not time. Everything was explained in detail. More

by jhanley28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Oct 15, 2023 -

AutoNation Honda O’Hare responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2023

Demarcco is an excellent communicator. Answered all questions and kept me informed. Excellent customer service. More

by aharrer00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demarcco Drummer
Oct 15, 2023 -

AutoNation Honda O’Hare responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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