AutoNation Honda O’Hare - Service Center

Very pleasant experience. Loved working with Yousef. Very friendly. Kept me updated and work done in a timely matter. Loved working with Yousef. Very friendly. Kept me updated and work done in a timely matter. More

We've been longtime customers for both new cars and service. Service department is now a disaster -- total turnover in staff, little attention from customer service tech. Dropped car off for an 8 a.m. service. Service department is now a disaster -- total turnover in staff, little attention from customer service tech. Dropped car off for an 8 a.m. appointment, started calling to check on status at 2 p.m. Never got a call back. Finally called again at 4:30 only to find that due to a "computer problem" noting had been done. GRRRRRR. Will not be going back. More

Excellent service, very friendly customer service team, quick turn around, comfortable waiting area, excellent all around quick turn around, comfortable waiting area, excellent all around More

Demarco was friendly and answered all of my questions. I have a new car and I had many questions. My oil change was done in record time and I had an estimate before the work was done. I have a new car and I had many questions. My oil change was done in record time and I had an estimate before the work was done. More

They always take good care of me and my car. Do a great job. They also keep me informed of future needed maintenance work . Do a great job. They also keep me informed of future needed maintenance work . More

Lo megor en service nice people have un 💯 calidad. En costumer service 😁👍 a love. Honda En costumer service 😁👍 a love. Honda More

Fast service, Clean, Friendly and Respectful. This is my second purchase Thanks Honda for your service 😊 This is my second purchase Thanks Honda for your service 😊 More

After 14+ years of being a loyal customer I'm highly disappointed this last visit for a repair of an attempted theft catalytic converter. They had my car for 2 months, part was back ordered and kept get disappointed this last visit for a repair of an attempted theft catalytic converter. They had my car for 2 months, part was back ordered and kept getting pushed back, that wasn't the issue though. The issue was the lack of communication throughout the process, little to none, was extremely difficult to get through when calling and next to impossible to get anyone to return many many messages that were left. On top of that they wouldn't let me keep MY catalytic converter, thiefs attempted to steal it and it was left hanging off my vehicle due to an antitheft strap I had installed, but still had to be replaced with a new one. Obviously it's worth a lot of money or they wouldn't keep trying to steal it so of course I wanted to keep it and recycle it myself. They told me I would have to pay a fee to keep the part. Are you kidding me, you are going to charge ME for a part that I own??? Utter bs shady business right there. Glad to have sold the car and glad to not have to return my business to this dealership that has gone downhill over the past few years. More

I've been very satisfied with every interaction I've had with them. Always friendly and happy to answer any questions. My car feels new again after I have it serviced here. with them. Always friendly and happy to answer any questions. My car feels new again after I have it serviced here. More

Very disappointed in the support by service/sales. Had purchased a vehicle in December with the 30k mile warranty. This car has been in the shop for everything from emergency brakes, front axle and no Had purchased a vehicle in December with the 30k mile warranty. This car has been in the shop for everything from emergency brakes, front axle and now issues associated with module/starter. Making payments on a vehicle and not having a loaner car with downtime is severely unacceptable. Along with this charging a customer for brakes jobs and not replacing rotors is something i dont understand. This might be the last honda i do purchase , in addition to time i spend at this shop/dealer whom doesnt seem to care about quality and/ customer service. More