AutoNation Honda O’Hare - Service Center

It seems to have really improved since last time I was there (~1.5 years ago) and had a poor experience. Ray and the staff was great to work with and looks to have really turned things around. there (~1.5 years ago) and had a poor experience. Ray and the staff was great to work with and looks to have really turned things around. More

I brought my car in for an oil change because I only put on 2400 miles since I had it in last year (I drive very little) My bill last year was way too high and I was hesitant about bringing it there again. on 2400 miles since I had it in last year (I drive very little) My bill last year was way too high and I was hesitant about bringing it there again. Alfredo Cano reviewed the "recommended work." We decided it was not mandatory nor affordable for me at this time. I was very happy to get the oil change and safety inspection and respectful service from Alfredo. I have been bringing my cars to this location for 20 years. Will continue to do so. More

Have been a customer for 2 years and I have to say I’ve had the best experience with Honda when I purchased my car . Never had an issue with the employees handling and taking care of my car and providing t had the best experience with Honda when I purchased my car . Never had an issue with the employees handling and taking care of my car and providing the best customer service each and every single time I have been in there . I am very happy with auto nation Honda O’hare. Will definitely recommend to friends family and anyone that is looking to purchase a car . Yousef by far was the best representative to help me and take care of the last visit at the dealership . Made it fast and simple while I got my car serviced. Even scheduled my car rental from the day my car was in for maintenance to the day it was ready. I got updates and the total time for the service was also good . Also, very happy with the mechanics over all work . Thank you all. More

The staff was pleasant and professional. The work was done in a timely manner and the price was fair. The work was done in a timely manner and the price was fair. More

Charlene Gauer was my Service Advisor who takes her position seriously. Like the changes since my last visit. position seriously. Like the changes since my last visit. More

Customer service was very good. Kim made sure I knew what needed to be done and approximate time frame. Kim made sure I knew what needed to be done and approximate time frame. More

The service was completed in the timeframe estimated by the service advisor. He was through and thoughtful. The waiting area was comfortable and clean. the service advisor. He was through and thoughtful. The waiting area was comfortable and clean. More

Every time that I've taken my car for service, I have been treated with kindness and have been well taken care of. Shuttle back to my home while my car was being serviced and completed within a few hours been treated with kindness and have been well taken care of. Shuttle back to my home while my car was being serviced and completed within a few hours. More

I was very disappointed in the most recent service (97297 miles). The dealer replaced and charged me for replacing the serpentine belt during this service, even though they had replaced it just a couple of v miles). The dealer replaced and charged me for replacing the serpentine belt during this service, even though they had replaced it just a couple of visits previous (89746 miles), less than a year earlier due to "showing wear and should be replaced" ahead of the published maintenance schedule. We were taking some long trips and chose to replace the belt well ahead of schedule (like most of our maintenance) to be safe rather than sorry. During this most recent visit, the service advisor was advised of this prior replacement which was ahead of schedule and he was told that, if I was correct and the belt had recently been recently replaced, the belt should not be replaced again, or it should be covered under warranty (a serpentine belt, on a vehicle 100% garage-kept in the Midwest, should not need to be replaced in less than 12 months). Disregarding my instructions, the belt was replaced by the dealer again, at my expense (another $86.43 + labor). We had been trusting this dealer for service since we purchased the vehicle in 2011; now that trust in this dealer has been obliterated in one horrible visit, and we were approaching the point when it will be time to purchase a new vehicle or two – sad. More

as soon as I drove in for service, I was greeted with kind service personnel who started checking my cars fluids and cleaning loose leaves and dirty from under the hood. my stay was short considering the kind service personnel who started checking my cars fluids and cleaning loose leaves and dirty from under the hood. my stay was short considering the amount of work that was completed. I have been a loyal customer for 7 years because of the services that are given. More