AutoNation Honda O’Hare - Service Center

I easily scheduled my appointment online with the service advisor of my choice. All service personnel was friendly and Kimberly S., my service advisor, explained everything in detail to me. I will continue t advisor of my choice. All service personnel was friendly and Kimberly S., my service advisor, explained everything in detail to me. I will continue to have my car serviced here with Kimberly S. or Josh G. More

Yousif was a solid customer rep. Came in concerned regarding the problem with my Pilot and he said he would make sure it would be taken care of. He kept me in the loop and I also ap Came in concerned regarding the problem with my Pilot and he said he would make sure it would be taken care of. He kept me in the loop and I also appreciated the video the tech sent me! More

From the beginning the phone Scheduler was Very Friendly & Professional next the Porter was Friendly and thorough with my vehicle i.e. checked my windshield fluid, & vacuumed it. Now My Customer Service Rep & Professional next the Porter was Friendly and thorough with my vehicle i.e. checked my windshield fluid, & vacuumed it. Now My Customer Service Rep. Ms. Kim; Wow she recognized me from my previous service on this vehicle. I was Very Happy that she did recognized me, with all the amount of time that has went by and all the other service customers that she assisted with. Ms. Kim went way out of her way to keep me informed about my vehicle's progress in the parts that I might need as a recommendation per manufacturer services. Just the mere fact of her Professionalism and her VERY GREAT Smile and Joyful & Pleasing attitude in just making sure that my vehicle was Properly Serviced is enough for me to be a Loyal Customer. Thank you keep up the GREAT Work. More

Very convenient, professional, checks thoroughly, good customer service, clean waiting area, washroom, good snacks, drinks, etc. customer service, clean waiting area, washroom, good snacks, drinks, etc. More

I generally don't post negative reviews but they kept insisting via text and email that I provide feedback, so here it is. 2011 CRV with around 70K miles on it, had a rattle on cold start. Found from insisting via text and email that I provide feedback, so here it is. 2011 CRV with around 70K miles on it, had a rattle on cold start. Found from internet research that it is due to a defective VTC actuator. The service manager (Ray) insisted to leave the vehicle overnight as it only happens on cold start. The next day, they told me they heard the noise and charged me $190 for just starting the engine and confirming what I already knew. Then they told me I need to fix vtc actuator, timing chain, tensioner, solenoid, serp belt, gasket, etc, all amounting to $2285. However, Honda service bulletin 09-010 states that only the actuator needs to be replaced and states two hours of work to replace the actuator. The OEM part seems to costs around $189. Assuming a high hourly labor rate of $100/hr, this job should be between $400-$500. Does the service writer work on commission to quote me all the work that did not need to be done? Moreover, I recently found out that Honda is well aware of this actuator rattle problem since 2008, hid it from customers, and is currently facing a class action lawsuit. They also gave me a list of several other things I should get fixed(brake fluid, climate control, cooling system, throttle body intake, power steering service, power steering rack, transmission service, leaking spool valve, etc). The cost of which exceeds the current value of the car. Has Honda become such a terrible car maker that everything starts failing at 70K? I am very disappointed in this dealership and Honda. Neither is honest or trustworthy. I don't trust this dealership or Honda anymore. More

Tell you what you need and agree about what you tell them according to their experience according to their experience More

Yousef Alwari was very polite, friendly and accommodating. He got me set up with a lift to get me to work right away. Service and communication were excellent. accommodating. He got me set up with a lift to get me to work right away. Service and communication were excellent. More

The service department was great. My car was ready for my on time. I appreciate the friendly and responsive staff. My car was ready for my on time. I appreciate the friendly and responsive staff. More

Everyone there is friendly, Kim is amazing, love seeing her and out going personality. I be coming back for future services for sure. her and out going personality. I be coming back for future services for sure. More

I had told my car will be ready in 1hr & 30 min it took almost 2hr & 20 min for oil change, I think it is way to long & not acceptable, I will never come back , not happy customer almost 2hr & 20 min for oil change, I think it is way to long & not acceptable, I will never come back , not happy customer More