AutoNation Honda O’Hare - Service Center

Demarco, our service advisor, is very knowledgeable and thorough in explaining what needs to be done. He genuinely cares and is ever so patient. I especially appreciate his arranging rides to and from my h thorough in explaining what needs to be done. He genuinely cares and is ever so patient. I especially appreciate his arranging rides to and from my home while the car is being serviced. Thank you so very much! Keep up the outstanding service! More

JASMINE WHO WAITED ON US WAS VERY HELPFUL AND LET US KNOW EVERYTHING WE NEEDED EVERYTHING WE NEEDED More

All I got to say is that I was very disappointed at my last visit. Left my car for all day and one of my issues wasn't fixed, and when I asked over and over again what I should do I was told literally " I last visit. Left my car for all day and one of my issues wasn't fixed, and when I asked over and over again what I should do I was told literally " I don't know".I took the matter into my own hands and google the problem. I fixed my issue within 2 minutes after watching a video on YouTube. After someone called for a review and I told him how I felt I was told I'll get a phone call from the manager I did but all he said is he was very sorry and next time if I have any problems to call him directly to be honest I'm not happy with that I wasted a whole day I was frustrated that it took me only couple minutes to fix the problem by myself. I think I should have been offered something for all the trouble that I went through something like maybe a free oil change next time that would have been nice But no I only Heard I'm sorry next time call me directly if there would be a next time that would be my last time there. More

Brought my car in for an oil change and some other work. I liked that I was sent a video explaining some additional work that was needed ... and pointed out several things that were fine as is. However, pay I liked that I was sent a video explaining some additional work that was needed ... and pointed out several things that were fine as is. However, paying for the service left a lot to be desired. The service advisor had just gone on break (that's OK by me; they're entitled to a break). The other service advisor didn't seem helpful. When my service advisor came back it was still an additional 5 minutes before I could pay and take my car. Left me with a bad taste about service at AutoNation O'Hare. More

Everyone is nice here. Purchased my pilot and had a recall service. Both experiences were great. Purchased my pilot and had a recall service. Both experiences were great. More

Yousef was very helpful. He explained everything to me very clearly and he got back to me in a timely manner. He explained everything to me very clearly and he got back to me in a timely manner. More

kimberly soto the service advisor was very helpful and have a lot of knowledge about what i needed for the car during my service appointment have a lot of knowledge about what i needed for the car during my service appointment More

I took my Passport in for wheel alignment. My service rep Kim was friendly, efficient and she provided regular updates on status. My service rep Kim was friendly, efficient and she provided regular updates on status. More

My service advisor was Kimberly. She was very professional. And took care of my service stuff promptly. She was very professional. And took care of my service stuff promptly. More

Did not talk to me face to face even though I was waiting there, all done through text, I was not given a choice. Machined my rotor out of spec so I needed to replace, car only has 30000 miles. Meant to only there, all done through text, I was not given a choice. Machined my rotor out of spec so I needed to replace, car only has 30000 miles. Meant to only replace my brake pads, but because all communication was done through text there was a miscommunication and they gave me all new brakes. I won't be back. More