AutoNation Honda O’Hare - Service Center

I recently purchased a car from AutoNation Honda and unfortunately, the experience left much to be desired. To start off, there was a significant mix-up with the vehicle I was given. A few weeks after t unfortunately, the experience left much to be desired. To start off, there was a significant mix-up with the vehicle I was given. A few weeks after the initial purchase, I received a call from the dealership stating that I had been given the wrong car and needed to return to the dealership to swap it for the correct one. The result was a loss of several hours which could have been avoided with more careful attention to detail on the dealership's part. The issues, however, didn't stop there. A few hundred miles into driving the correct car, I started experiencing technical difficulties. A disconcerting noise began emanating from the rear axle, and eventually, the car ceased to operate completely, necessitating a tow. When I contacted the dealership about these problems, I was assured by two advisers that these issues would be resolved promptly. However, upon collecting my car after its supposed repair, the noise from the rear axle was still apparent. This was a clear sign of negligent service and lack of thoroughness in their repair work. To say that my experience with AutoNation Honda was frustrating would be an understatement. This series of events paints a picture of a dealership that is lacking in organization, customer care, and technical expertise. It's clear that improvements are desperately needed, particularly in terms of vehicle inspection, customer communication, and service quality. Despite the disappointment, I can only hope that AutoNation Honda will take these criticisms to heart and make necessary adjustments in the future. Until such changes are evident, I can only give this dealership a rating of two out of five stars and advise potential customers to tread carefully. More

Great service. They called a Lyft for me and I didn’t have to sit around and wait for hours to be told what was wrong with my car. I left it over night and the next They called a Lyft for me and I didn’t have to sit around and wait for hours to be told what was wrong with my car. I left it over night and the next morning they sent a car to pick me up. I was very happy. More

One of the best. Completed all the required services before estimated time. Quick and Clear communication to me about the additional services required ..no games Completed all the required services before estimated time. Quick and Clear communication to me about the additional services required ..no games More

I serviced my car here, got a few things done. The place is clean with amenities, coffee and snacks, staff is friendly, and the service department is very detailed with video of all that may or ma The place is clean with amenities, coffee and snacks, staff is friendly, and the service department is very detailed with video of all that may or may not be required with the car while in service department. I'd recommend this place. More

🇺🇸 very good🇺🇸 🇵🇱 it's very good. Nice good wonderful 🇵🇱 🇵🇱 bardzo dobrze jest okej. Fajny dobry wspanialy Nice good wonderful 🇵🇱 🇵🇱 bardzo dobrze jest okej. Fajny dobry wspanialy More

Good, quick estimates, had a a handful of repairs and service advice here. Always fair in their assessments, good about telling you what is most important, what can wait… service advice here. Always fair in their assessments, good about telling you what is most important, what can wait… More

Professional service, they explained very well the service to perform and provided transportation back and fort. The service was performed on time and high quality service to perform and provided transportation back and fort. The service was performed on time and high quality More

Went in for an oil change and transmission fluid change. The appointment was efficient and not ridiculously overpriced. I honestly only come here for my car care. The appointment was efficient and not ridiculously overpriced. I honestly only come here for my car care. More

First time at this dealership for a carcrecall on my Honda. Very surprised how nice and courteous everybody was and they even called a Lyft car for me for me. And another thing they send me a video of m Honda. Very surprised how nice and courteous everybody was and they even called a Lyft car for me for me. And another thing they send me a video of my mechanic telling me about my car in a video and showing me underneath my car how wonderful is that I would recommend AutoNation Honda O'Hara. A wonderful experience More

Solid, clean, good appearance with customer service reps very attentive to their clients needs. We will be back. very attentive to their clients needs. We will be back. More