AutoNation Honda O’Hare - Service Center

Attn Service Head Officer Re: Vitaly Syutyk I am aware that the Service Advisor mentioned is following safety precaution in providing service specifically in the car wash request. It is not the first tim that the Service Advisor mentioned is following safety precaution in providing service specifically in the car wash request. It is not the first time he denied giving me the car wash I am entitled to because of my bumper condition. He said he is afraid that it will fall if he allows to get my car washed. The small separation of the bumper to the body is superficial. He is so rigid in following your policy that he will not consider other option. I had my Prius washed several times in the past in your facility with the mentioned condition and nothing happened. Needless to say, I am not happy with the way he handled this situation. If you prefer I can sign something that your facility will not be responsible if something happened while my car is being washed. He did not even call the attention of his supervisor regarding the matter. I hope my position gets cleared to him and the car wash denied on me will be reversed. Sincerely Yours, Medardo N Camara 2924 N Melvina Ave. Chicago, IL 60634 773-344-8514 More

Professionalism of the staff. And speed of service. Demarco is an exemplary associate. He walked me through needed repairs And speed of service. Demarco is an exemplary associate. He walked me through needed repairs More

Quality of workmanship is five stars, but my car was there from 7/3 to 7/9 for warranty-covered repair. Advisor expected to have car ready on either 7/5 or 7/6. Five calls went unanswered except by call there from 7/3 to 7/9 for warranty-covered repair. Advisor expected to have car ready on either 7/5 or 7/6. Five calls went unanswered except by call center with no follow up by dealership. Same with vm …no response. When I finally spoke to service advisor in a.m. on 7/8, was told car would be ready by 4 pm. Again was not ready. Tech suggested that a lot of rust in power steering rack on a less than two year old vehicle only driven on paved roads, rather than extensive off-roading as suggested …Requested a loaner and was told none were available throughout the process. Very disappointed, particularly in that aspect. If the dealership doesn’t have a reasonable number of short term loaners available, why wouldn’t they create a partnership with a car rental company to offer this service? When the car was finally ready early on Tuesday, July 9, I was grateful to find they had detailed the vehicle and I’m confident in the workmanship. More

The service department is fast friendly service at its finest. Every service advisor communicates with the customer in a timely matter. finest. Every service advisor communicates with the customer in a timely matter. More

Great service department. Both the service reps and technicians take the time to explain what is needed and recommended including video of your vehicle. Both the service reps and technicians take the time to explain what is needed and recommended including video of your vehicle. More

The service department was great. Got my car there and David took care of everything. Thank you Got my car there and David took care of everything. Thank you More

Drop off and pick up was very efficient. the agent made sure to take care of all problems. the agent made sure to take care of all problems. More

Satisfied all in all Long wait ! Service writer was excellent. Vitaly was very an asset to your business Service writer was excellent. Vitaly was very an asset to your business More

Extremely happy excellent service 10 plus I didn’t have an appointment but they took excellent care of us! Everything was corrected with knowledge and expertise an appointment but they took excellent care of us! Everything was corrected with knowledge and expertise More

All the workers were courteous and professional. David was great getting me checked in and getting a loner car set up. Especially liked video of Rehan explaining the work that needed to be done. M David was great getting me checked in and getting a loner car set up. Especially liked video of Rehan explaining the work that needed to be done. Martin and Rehan did an excellent job working on my car More