AutoNation Honda O’Hare

Came in at assigned appointment time for an oil change only. Waited close to 3 hours. Was told that 6 people came in without appointments. Seriously??? They should have been made to wait! Also, you try t only. Waited close to 3 hours. Was told that 6 people came in without appointments. Seriously??? They should have been made to wait! Also, you try to up sell services that Honda recommends but are really not needed at the time. Also, every time I come, there are new faces. Employee turnover makes me wonder just what is happening there. My greeter Jordan was every helpful and courteous. Came for oil change because of the coupon only. Been coming here since 2006. More

I had a pleasant experience with no added pressure to make a decision. I ended up purchasing the vehicle the same day and and drove it home the next day once all the paperwork and prep was completed. make a decision. I ended up purchasing the vehicle the same day and and drove it home the next day once all the paperwork and prep was completed. It turns out there were some minor scratches that needed attention and the service dept. has been very cooperative is taking care of the damage. More

Employees in this dealership actively works toward providing customers with a positive experience. Everyone I dealt with, even in passing , was polite and respectful. The service agent took time to ex providing customers with a positive experience. Everyone I dealt with, even in passing , was polite and respectful. The service agent took time to explain my service options, the cost and time involved. The waiting room was comfortable, WiFi available, with complimentary snacks and coffee. More

Excellent service! I took my car in for an oil change. After it was completed, Yousef went over the multi point inspection with me. He was very polite and informative. I took my car in for an oil change. After it was completed, Yousef went over the multi point inspection with me. He was very polite and informative. More

Great service team from the service writer to the service manager. I highly recommend this place! manager. I highly recommend this place! More

The service girl was nice the service girl was great the service girl is first rate service girl is first rate More

I'm not sure I would recommend the shed experience. I was there over 5 hours. we finial cover to a deal and the paperwork was wrong. Tried to tell me they was nothing they could do the payment went u I was there over 5 hours. we finial cover to a deal and the paperwork was wrong. Tried to tell me they was nothing they could do the payment went up. I walked out. They came out after and they brought the payment down. However I did have to bring the car back the first week I had it and the service team was wonderful. Corrected the problem and told us to bring it right back if it happened again. More

Jasmine was very polite. She by far the best person I had at the service department. Not saying I ever had a bad person She by far the best person I had at the service department. Not saying I ever had a bad person More

There was a wait for my oil change but the eh offered to Uber me to my next appointment and pick me up. Great service Uber me to my next appointment and pick me up. Great service More

2022 HRV with 13,000 miles on it. Went for an oil change and they said they do a complimentary multi inspection vehicle inspection. One set of paperwork said that I needed brakes im Went for an oil change and they said they do a complimentary multi inspection vehicle inspection. One set of paperwork said that I needed brakes immediately, a new rear tire and a throttle body, The Multi point inspection showed otherwise. The dealership also recommended that I needed a wheel alignment and rear differential service. Was told it was a computer issue and a ‘teaching” moment for the technician. Will never go back there again!! I just hope that the oil change was done and done correctly. More