AutoNation Honda O’Hare

Watch out for the scam! I brought my CRV in for some maintenance about a month ago, oil change. The "free" thorough diagnostic revealed some additional work would be requir I brought my CRV in for some maintenance about a month ago, oil change. The "free" thorough diagnostic revealed some additional work would be required. And of course we all know it's NOT free; it cost $295 but if you do the work there, then it's "free". No problem. I have come to expect this and understand the arrangement since I own three Honda CRV and exclusively used Honda OHare to do the work. That set me back $2581.00 . Two days later there is a clanking noise coming from under the car. Did a little research and determined it is probably due to a loose exhaust flange: two minutes and a bolt later I would be good to go. Ha!! I brought the car in reminded the service rep I was just in and spent over $2500 and did not expect a big bill. Turns out (of course!) the bolt would not suffice because the flange had rusted through and I would need a new one. First complaint: how in all that is holy did they miss the rusted out flange the first time I brought in the car? Sounds like incompetence. During my research about the noise I read it would take about five minutes to replace and cost about $35.00 for the part. Hmmm: cost me $284.00 ! Why, you ask? That is correct: the so-called free diagnostic that they said I agreed to on the second trip (which I did not: remember I already knew what the problem was) (that actually "costs" $205.00..."free" if the work is done) miraculously becomes the per hour labor cost: $204.95. So I was charged for one hour's labor for a job that should take five minutes that is suspiciously the same amount as a "free" diagnostic. Second complaint: HAD the thorough technician caught the rusted out flange on the first trip that cost me over $2500, I certainly would not have agreed to replace a $35.00 part for $284.00. The co-called "labor" would have been taken up in the over costs on the first visit!! More

Service was great. The associate Marcus Link was amazing. But unfortunately I couldn’t find the car for me. I will return for sure once I know the car I want is there. The associate Marcus Link was amazing. But unfortunately I couldn’t find the car for me. I will return for sure once I know the car I want is there. More

Received great customer service , sales person Lesly was very knowledgeable in her product and helped me find a car that fits my needs! Highly recommend! very knowledgeable in her product and helped me find a car that fits my needs! Highly recommend! More

We have good experience with this dealership, such as service, price. They want to hear from you first. service, price. They want to hear from you first. More

All service workers very good work . I wood recommend service center to all my friends. I wood recommend service center to all my friends. More

Fast friendly car buying experience. Associate Rich keep me updated on my vehicle being shipped and available. I completely appreciated all the transparency Associate Rich keep me updated on my vehicle being shipped and available. I completely appreciated all the transparency More

The service was thorough, good communication and done in a timely fashion. I was kept updated a timely fashion. I was kept updated More

I received great service from AutoNation Honda and from the service consultant, Jasmine. I came to them with an issue regarding my air conditioning and they informed me that it was covered under a factory the service consultant, Jasmine. I came to them with an issue regarding my air conditioning and they informed me that it was covered under a factory recall. They took care of the issue promptly and allowed me to use a loaner car for 24 hours while they performed the maintenance. I'm also happy that they let me choose the loaner car. I wanted to drive an SUV and they gave me a CRV EX-L. I enjoyed it very much. I'm very grateful to the service team and Jasmine for providing world class service. More

Very satisfied with the service provided by Jasmine. She took care of our car problem very well. She took care of our car problem very well. More

Eric was my service writer. I took my car for an oil change and driver's side wiper blade. Eric reviewed my car history and suggested other items that may need servicing and was I took my car for an oil change and driver's side wiper blade. Eric reviewed my car history and suggested other items that may need servicing and was very professional about it. I chose the work I needed done and he gave me an estimate. More