AutoNation Honda O’Hare

I visited this dealship as part of the Costco Auto Program - specifically for a certified used car. After an lengthly initial wait, and a second walk up to the desk, the general manager brought Mary Program - specifically for a certified used car. After an lengthly initial wait, and a second walk up to the desk, the general manager brought Mary over to work with me and my husband. Mary was very friendly and spent time with us getting infromation on what we wanted/needed and discussed what was available at the dealership. We then went out to view what was available, then went for a test-drive. She made sure that I tested/drove the car to my satisifaction. We then again reviewed the car, then went inside to look at price. Because of the Costco program, there is a flat price agreement. Mary made sure to give us time to discuss and decide. After our decision was made, Mary made sure to set us up to view the dealship video, give us a tour of the service area (although it was already closed - questions that I had Mary was going to research and get back to me on Monday) and then kept us in-the-loop about our progress on where we were in the line for the finance manager. Once the sale was complete, Mary made sure that she was available for me until I drove off the lot. More

I was extremely surprised and overly pleased at the service I received at O'hare Honda. Having experience shopping for a new vehicle, I anticipated your typical overzealous car sales person. But contra service I received at O'hare Honda. Having experience shopping for a new vehicle, I anticipated your typical overzealous car sales person. But contrary to my expectations I got the exact opposite. I was fortunate to work with Mary and Brion. They were very helpful in working with me on financing my new Crosstour. Not one time did I feel obligated or pressured into the sale...not to mention I got a great deal. It may be cliche, but I fealt "at home," in the sense I was talking with my aunt and uncle. When asked if I would recommend this dealer, I will not only recommend the dealership but both Mary and Brion. I am proud to say I own an O'hare Honda. More

David is always patient with me and answers all my questions. He explains things well to me and provides me all the information necessary to make the best choices for my vehicle. questions. He explains things well to me and provides me all the information necessary to make the best choices for my vehicle. More

My entire experience with this dealership was positive. In general, everyone I dealt with was nice and made me feel like they valued me as a customer. Derek was patient and answered all of my questions. Ma In general, everyone I dealt with was nice and made me feel like they valued me as a customer. Derek was patient and answered all of my questions. Mark got me a finance rate better than I expected and was supportive during the long paperwork process. The dvd player in the car was not working and David in the service department made everything right. I hope to do business with Derek and O'Hare Honda team for years to come. More

I took my car to O'hare Honda because my neighborhood mechanic told me that a part that I needed fixed should be covered under my Honda warranty. After going through much trouble from O'hare Honda, I spo mechanic told me that a part that I needed fixed should be covered under my Honda warranty. After going through much trouble from O'hare Honda, I spoke directly to Honda Corporate, and they helped me out with this. However, even after the part was replaced from Honda, I kept having the same problem occur over and over (my car was stalling) The customer service I received from O'hare Honda was completely unacceptable. For starters, I was questioned and reprimanded by Greg for not paying them a diagnostic fee on my previous visit. I was NEVER asked to pay a fee the first time I came in, so I'm not sure how this is the customers fault. Additionally, after I did pay them on a future visit for the diagnostic fee + parts, I asked them to explain to me what they did to fix it. Greg's response was, and I quote, "this is what Honda told us to do, this is the procedure for those engine codes". That in no way explained to me what was wrong with my car, or what I was paying to have fixed. Fast forward a month later, the problem occurs again with my car stalling. I call them back, and this time speak to the manager Paul Benedetto because I wanted to ensure, after bringing my car there FOUR times that I will not be having to pay another diagnostic fee, when my car has been checked for this same problem and is still not fixed. Paul was VERY rude, telling me they have been SO "gracious" to me that if I wanted to get my car checked out again it would be another "$89 if not more" and that if I didn't want to pay I could take my business elsewhere. Also, he stressed that I had to pay because his mechanics do not work for free. I don't expect free work, but I DO expect for my car to be fixed when I pay you to diagnose and fix it..and I would think by the FOURTH time this would be done correctly. Not to mention that when I got several shuttle rides from them (the only thing I actually did appreciate about their business..) the driver once rolled his window down and started using profanity and yelling at a driver next to us. COMPLETELY UNPROFESSIONAL and made me extremely uncomfortable. They clearly do not care about their customers, and they do not doing honest work. More

I had been working with Gina DiGiacomo by email but Rich Hoffman was our point of contact when we arrived to complete the sale and pick up our car. Rich was fantastic. He gave us all the information in a fr Hoffman was our point of contact when we arrived to complete the sale and pick up our car. Rich was fantastic. He gave us all the information in a friendly and helpful manner, and was very solicitous about us having to wait for the finance individuals to become available. I felt he took excellent care of us as customers and appreciate all he did to expedite the process for us as much as possible. He even took us over the their sister store, the Hyundai dealer, to have the financing processed there to allow us complete the sale more quickly. We came on an unexpectedly busy night, so we had to wait a bit, but Rich's attitude and concern more than made up for it. More

I would buy another car from Ohare Honda the service was great, all the employees were as helpful as possible. The finance dept. was quick and easy. My dealer Mike was so easy going and did not push us into great, all the employees were as helpful as possible. The finance dept. was quick and easy. My dealer Mike was so easy going and did not push us into something we didn't want. Honda Ohare really went the extra mile to make my husband and I very happy. More