AutoNation Honda O’Hare

I have been going to O'Hare Honda since 2001 and this is the first time I left there very unhappy. I had an 11 am appointment for an oil change and arrived on time. I told the service advisor I was going to the first time I left there very unhappy. I had an 11 am appointment for an oil change and arrived on time. I told the service advisor I was going to take a walk instead of sitting in the waiting room. I returned an hour later at which time I received a call wherein she told me there were a few things to discuss about my car. I went to her desk and was advised that I needed brake fluid and transmission fluid changes in addition to shock leaks. I was apprehensive because I thought I was up to date on vehicle maintenance and was not advised about these items in previous visits, the most recent one being in July-2 months ago. I declined further service at this time and came home to check my previous receipts. I found that I last had the brake and transmission fluids changed at mileage 95648 and was now at 109180, less than 14K miles since these were last done. The advisor had printed up my service history and I felt they had just gone back to see what other services I could be hit up for. Additionally, my car wasn't released to me until 12:40pm--a one hour and 40 minute oil change. Not at all what I expected and didn't factor into my schedule for the day. In the meantime, I will probably have my shocks checked by someone else to see if they are really leaking. Very disappointed after all these years! More

I came for an oil change. My service advisor was Michele Freeman. She was very friendly and was very helpful in explaining the prime items of concerns for my 2000 Honda Eventhough you were short staff tha Freeman. She was very friendly and was very helpful in explaining the prime items of concerns for my 2000 Honda Eventhough you were short staff that day Michele service was excellent. More

Took me right away. Handled issue with car. Was satisfied with personnel and the dealership. with personnel and the dealership. More

Knowledgeable, friendly, and quick process for buying a new car. This was our tenth car bought at this dealership new car. This was our tenth car bought at this dealership More

Every question was answered and the work was done well and efficiently. That’s your requirement not mine! and efficiently. That’s your requirement not mine! More

The dealership wasn't crowded when we arrived. The guy we made an appointment with wasn't there but another employee took care of us and we were able to negotiate an acceptable price for the van. we made an appointment with wasn't there but another employee took care of us and we were able to negotiate an acceptable price for the van. More

Short staffed, unfortunately. I really hope next time I Short staffed, unfortunately. I really hope next time I come, it is staffed to operational needs. Short staffed, unfortunately. I really hope next time I come, it is staffed to operational needs. More

Auto Nation Honda O'Hare is my place to go for service for my CRV, professionalism, service and care for the customer goes above and beyond. If you are in the area call them or go online and make an appoi for my CRV, professionalism, service and care for the customer goes above and beyond. If you are in the area call them or go online and make an appointment you will feel like home. More

I was very happy they took me in last minute I'm very satisfied with the service satisfied with the service More

Had a hard time finding another dealership that had an appointment for an oil change that was less than 3 weeks out. Auto Nation had an appointment available in 2 days. Very easy to do on line. appointment for an oil change that was less than 3 weeks out. Auto Nation had an appointment available in 2 days. Very easy to do on line. More