AutoNation Honda Lewisville - Service Center

Simple question Never visit this place. Customer service is way poor. I had simple question about audio code: and I call services and talk to Joe. Joe make me feel li Never visit this place. Customer service is way poor. I had simple question about audio code: and I call services and talk to Joe. Joe make me feel like it's too much for me to ask for help and rude as xxxx. He even made the comment as I answer my own question without let me finished talking. I ask for manager and she is same as joe poor customer service. Instead of listening my question she just ask me what type of car I have.. I guess this is the type of customer service are being trained and accepted only at this location. Very disappointed. Never visit this location again.. More

3 1/2 hours for new tire Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was ma Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was malfunctioning. Called and dealership said they could reset it in 5 minutes. This was during a workday but I had already checked and filled tire pressure for a few days so I wanted to fix this. When I arrived it was pretty empty but no one came to greet me. I had to meander into the service area and grab someone sitting at a computer doing nothing in particular. He came out and inspected the tire and we found a nail that he said needed to be replaced. He quoted the cost and I told him I had a work meeting in 2 hours could it be done. He said yes they weren't busy so I gave the green light. It took over 3 1/2 hours to complete the job. As I complained and said I have to go I kept getting "its in the shop being worked on right now". For hours. I had to cancel my meeting (and the following one) which cost me money as I own my own business. I never got an explanation or reason for the extraordinary wait. I used the website chat the next day to talk to someone to leave a complaint (not looking for anything just wanted to let the owners/management know) and the chat desk representative took down all my information and told me they would reach out which they never did. This is unacceptable customer service all around and I will never have my cars serviced here again. Reading other reviews with similar "it's being worked on" I believe there is a systemic problem with the service department. Avoid it. More

Waited 3 hours for an oil change Waited 4 hours for an oil change. Was told several times that my car is being worked on when it wasn’t. Should have been honest and I would have tak Waited 4 hours for an oil change. Was told several times that my car is being worked on when it wasn’t. Should have been honest and I would have taken my car elsewhere More

The customer service is horrendous! This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the servi This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the service mangers are so frustrating. I parked my car into the garage and no one has come to me l, i saw two service managers just talking and I had to go to them to get their attention. Service drive manger Christine Phan helped me but as soon as I informed her about my warranty I had with the car, she started to give me a ugly face and treated me even worse.I went in there because my check engine light came on. I waited for 4 hours and no one even called me or anything. To me, the shop was not as busy because i got there around 9:30 am. I waited and I couldn't wait any longer because of work. So I asked her co worker, Joe Sims, to get Christine so i can leave and he just stared and sighed and called for her. Its really frustrating how ignorant these managers can be. Finally Spoke with Christine and asked for my car. She brought my car back and she didn't even tell me and just walked away without even a small apology for the long wait. She is by far the worst service advisor I ever experienced. I bought 3 cars from this same dealership and a very loyal customer to here. Im ashamed of how crappy this service is to be honest. Please avoid the service here, Especially Christine Phan-Shultz and Joe Sims. More

Broke Back Window for my Odessy and took 10 days + still ? the most worest dealership i have ever visited, very bad service, for replacing odessy back door glass took 10 days and did not get my viechle back m the most worest dealership i have ever visited, very bad service, for replacing odessy back door glass took 10 days and did not get my viechle back me, gave lot of trouble. don't even think about going there. More

Long wait When I made my appointment I was very specific in asking about how long the oil change would take. Oil change is certainly not a detailed process so When I made my appointment I was very specific in asking about how long the oil change would take. Oil change is certainly not a detailed process so I was quoted an hour maximum. This place does NOT offer a loaner vehicle while you wait they make you "rent a car" from them if you want one. I was on time for my appointment but after one hour there seemed to be no effort to contact me as to the status of my car so I went to ask. I was told it was taking a little longer. asked why as it was just an oil change. No real answer given. 15 minutes later I asked again. He said , "what do you want me to do"... I said" get me my car please". I had another engagement I had bought tickets for to attend with my daughter who was home from college and did not want to be late. 15 minutes later again I frantically asked him to just get me my car. He said ok it is in the garage ready BUT he still did not have my paperwork ready for me to pay/check out.... He hen had to see his service manager because I had a coupon and the manager needed to approve it. Ughh, that seriously took another 7 minutes to get done before I could finally pay for and leave with my vehicle. I was very later for the event I had tickets for to attend with my daughter. Honda Nation could have cared less. More

They took my crv rear two tires I bought crv brand new car just two months ago from autonation honda,when they conduct oil change they took rear two tires and replaced with the bad t I bought crv brand new car just two months ago from autonation honda,when they conduct oil change they took rear two tires and replaced with the bad tires ,now my car was so noisy when I drive on highway because they put a bad tires,beware they can change anything to your car,dont trust them . More

Service Dept This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been ve This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been very polite and explained everything to me so that I could understand. I stand my them. More

Inept service group Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowi Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowing it was walking all over the road over bumps. No amount of persuasion would change their mind. Drove it off their lot directly to David McDavid Honda who let me leave it with them. The next day they called to tell me the rear passenger shock was locked out and the rear driver shock was worn out. They replaced both under warranty and had me on the road in less than 24 hours total. This place is closer, but a waste of time to deal with their service group. Drive further and make sure someone that is knowledgeable is working on your vehicle. More