AutoNation Honda Lewisville - Service Center

i feel since they have made jeff the manager the service people under him do not care about the customers..i have spent over 3,000 for services on my care within the year and i had to beg for them to give m people under him do not care about the customers..i have spent over 3,000 for services on my care within the year and i had to beg for them to give me a 15% discount from a coupon that i had from freeman honda..robbie stated he couldnt do it but could give me 10% but when i mentioned how munch money thru out the years i have given honda he said he would ask jeff i feel like they are out to jus get your money now and they do not care about the customer..i am very upset i have always felt pleasant about the service i received from honda but now i will be looking for another shop to take my car..freeman is the best service i have ever recieved i will jus have to travel 1 hour away which bankston is jus 5 mins away jus to get good service..something needs to be done about them at bankston are they will lose good customers like myself. i was told this time my car would be 582 with tax but now its 687 since i have a 15% coupon all of a sudden they called me and said something else popped up that was wrong with my car..i feel they are only out to get them money wat a shame in this time where the economy is so bad....oh well off to freeman i shall go..any where but banskston..oh i will get oil changes but nothing else...ps:this is my only transportation i dropped my car off may 18th car was not ready till today may 19 and its now 2:19 and still not ready but did they offer me a rental..nooo also my inspection sticker is expired did they mention that to me nooo i had to call them back and ask them to do that and robbie stated that i couldnt get a discount on that and it would cost me 39.75 wat a joke..lol..wow bankston service really sucks and i will be sure that no one i know will ever have to encounter wat i been thru. More

My 2002 Honda Accord SE just hit 105K miles. I was looking for a good price on the timing belt service. I called most of the dealers in North Texas and found Bankston to be cheapest among all. Honda looking for a good price on the timing belt service. I called most of the dealers in North Texas and found Bankston to be cheapest among all. Honda Cars of McKinney quoted me about $1200 for this service. I also wanted to get my transmission serviced which was an additional $99. I had a 20% off coupon from them so it would bring the price down to $1040 plus tax and shop supplies. I called them again the next day and they quoted me $1100 for exact same service. Called the third time and they quoted me $1400. At this time, I was frustrated and decided not to take my car to them because they were unreliable. I called Ruth Riley, David McDavid and Bankston. All of them quoted somewhere between $1000 and $1200 for this service. Please note that I am not only getting the timing belt changed but also changing all belts, balancer belts, seals, water pump etc. etc plus transmission flush. All said they will accept other Honda dealers coupon but when they heard 20% off, they backed out. They were only willing to honor up to 10%. Anyway, Bankston was cheapest of them all so I called them again to confirm that the price they quoted me is correct and they were. The only difference this time is that they said they will accept 20% off coupon from Honda Cars of McKinney. I went down there and asked the service rep to give me a final quote in writing. He made an invoice for $846 after 20% off and taxes etc. I left my car there. I did get a call from him saying that I need brake oil and power steering oil flushed which was an additional $200 which I declined. He also told me that I need a new air and cabin filter..additional $100 which I declined. I also needed alignment but my tires hardly have $5000 miles on them so I’ll pass on that too. Anyway, he said that in that case, my car is ready and I should come pick it up. When I got there, my TOTAL invoice was for $799. I saw a charge for $10 misc. fees but I did not question it as I was saving $47 by not showing the invoice he printed before I dropped my car off. Anyway, I am very happy with the overall quality of work so far. The car feels like it did when I bought it new. I would recommend this dealership to anybody who lives in North Texas area. The only bad thing is, they don’t have loaner cars but they do have rental facility on premises and will probably share the rental cost with you. I didn’t ask for it so I can’t tell. More

I do not recommend this dealership for service and hence Sales. They picked me up from my home which is 15 miles from the dealership during the initial sales. Later during a recall inspection, they refused Sales. They picked me up from my home which is 15 miles from the dealership during the initial sales. Later during a recall inspection, they refused to provide me a transporation (Shuttle service) and said it is available only in 10 miles radius. It is so riduculous. More

Went in for a noise problem but also for a transmission replacement. Tranny was making a whining noise. Waited a week and picked it up. Noticed new rattling noise from the car while driving home and took i replacement. Tranny was making a whining noise. Waited a week and picked it up. Noticed new rattling noise from the car while driving home and took it back. Waited for an hour or more and then was told that the transmission they JUST put in was defective and that they need to put in a new one!! Also they rotated my tires but i I had just put on new tires on the front but they moved them to back so I told them to re-rotate them to have my new tires on the front. Left and waited another week and came back to pick the car up. Transmission seemed fine but noticed they failed to re-rotate tires even though I asked the service advisor if they had done it minutes before walking to my car, but I guess he misunderstood what I meant. So I waited again for about 15min. Finally took it home and checked the car and found that the transmission oil level was very low so took it back. Noticed transmission jerks slightly from full stop to moving but for now, we will live with it and hopefully its just a minor prob/characteristic. Honda extended the warranty for automatic transmissions for 6yrs/100k according to our service advisor.<br><br>Bankston did cover cost for rental while my car was in. Service Advisors are very friendly but the actual tech/mechanics can't be counted upon at ALL. Would not go back to dealership for service.This is my 4th tranny in 3 years. All 3 transmission replacements were done at bankston honda. Getting 2 new trannys within 2 weeks is rather disturbing for Honda reliability. More