AutoNation Honda Lewisville - Service Center

Long wait When I made my appointment I was very specific in asking about how long the oil change would take. Oil change is certainly not a detailed process so When I made my appointment I was very specific in asking about how long the oil change would take. Oil change is certainly not a detailed process so I was quoted an hour maximum. This place does NOT offer a loaner vehicle while you wait they make you "rent a car" from them if you want one. I was on time for my appointment but after one hour there seemed to be no effort to contact me as to the status of my car so I went to ask. I was told it was taking a little longer. asked why as it was just an oil change. No real answer given. 15 minutes later I asked again. He said , "what do you want me to do"... I said" get me my car please". I had another engagement I had bought tickets for to attend with my daughter who was home from college and did not want to be late. 15 minutes later again I frantically asked him to just get me my car. He said ok it is in the garage ready BUT he still did not have my paperwork ready for me to pay/check out.... He hen had to see his service manager because I had a coupon and the manager needed to approve it. Ughh, that seriously took another 7 minutes to get done before I could finally pay for and leave with my vehicle. I was very later for the event I had tickets for to attend with my daughter. Honda Nation could have cared less. More

They took my crv rear two tires I bought crv brand new car just two months ago from autonation honda,when they conduct oil change they took rear two tires and replaced with the bad t I bought crv brand new car just two months ago from autonation honda,when they conduct oil change they took rear two tires and replaced with the bad tires ,now my car was so noisy when I drive on highway because they put a bad tires,beware they can change anything to your car,dont trust them . More

Service Dept This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been ve This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been very polite and explained everything to me so that I could understand. I stand my them. More

Inept service group Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowi Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowing it was walking all over the road over bumps. No amount of persuasion would change their mind. Drove it off their lot directly to David McDavid Honda who let me leave it with them. The next day they called to tell me the rear passenger shock was locked out and the rear driver shock was worn out. They replaced both under warranty and had me on the road in less than 24 hours total. This place is closer, but a waste of time to deal with their service group. Drive further and make sure someone that is knowledgeable is working on your vehicle. More

Very careless service I told several times to my service person to don't forget adding power steering fluid and brake fluid. They didn't add a drop in them. Also requested I told several times to my service person to don't forget adding power steering fluid and brake fluid. They didn't add a drop in them. Also requested changing air filter. They didn't change it. The transmission fluid still looks dark after paying $80 for flushing it and filling. Paid $350 for oil change, valve work, and transmission fluid. More

Worst Service Department Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service to another dealership. More

The service and repair department at AutoNation in Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in Jul Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in July, my wife took our Honda Civic to AutoNation Honda in Lewisville, TX. She had heard some loud noise coming from under the hood. They looked at it and stated the tires were wearing unevenly and that we needed new tires. We proceeded to go get tires for the car which cost over $300 but the noise could still be heard. We took it back to the dealer a couple of days later for a second time and miraculously, they found a problem with the CV joints. They supposedly fixed the issue at that time but did not offer any condolences or credit for the tire cost. At this point, we were disappointed that we spent money that was not necessary but at least we thought the car was fixed because the noise had stopped. Well, we were wrong.... This past weekend, my wife was driving the car with our 4 year old daughter and my wife said it felt like the front right tire was about to fall off. She stopped at the first place she could find which was a Valvoline shop and they were nice enough to take a look at it for her. They put it up on a jack and said the tire was fine but the mechanic that did the CV joint was an idiot and had no business working on cars. He used a regular nut instead of a castle nut and he failed to put a pin in it as well. He stated that the nut that was on there had come loose and was a half of turn from coming off all together. in his words, if that would have happened, my wife would have lost complete control of the car and no telling what would have happened to her and my daughter. He tightened it for us and wrote us a letter to provide to the dealer that explained what was wrong in his opinion. I took it back to the dealer for the 3rd time. I spoke with Chuck, the service manager, and after another inspection, he agreed the mechanic did indeed use the wrong nut and did not put a pin in it. Chuck admitted it was their mistake. My wife and I have lost complete trust in the Honda dealership and the vehicle. How can we trust that it is fixed this correctly this time? How do I know my wife will not lose control of the vehicle at any time??? We asked the service manager for an extended warranty or something for our trouble and for the money we had to spend for their mistake and he offered us $100 credit at their store! What a joke! I have spent 15 to 20 hours away from work trying to get this fixed, spent over $300 on tires that were not needed and now have a wife that is afraid to drive her car. I am very thankful that my wife stopped by the Valvoline shop that morning! I am also thankful and I am sure you are as well that I am not contacting you to inform you that my wife was in an accident due to your mechanic’s mistake. More

I own 2 Hondas and I take them both to this dealership for service. Every time I go I always receive excellent customer service. I'm always updated on the status of my car. If same-day service isn't po for service. Every time I go I always receive excellent customer service. I'm always updated on the status of my car. If same-day service isn't possible they provide a free rental car. More

The first time I got bad service (tire rotation, w/o tire balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repa balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repair on the brake system completed, got in the car, and it did not feel right. Took it right back and they discovered air in the braking system. Then the following day the !VSA warning light started to come on intermittantly, as well as an occasional flash of the BRAKE light. Took it to another dealership (because frankly my trust had already gone to non-existent) and they discovered the brake fluid was low. You would think both of these details would be automatically checked after taking the brake system apart.....Never going there again. Jim McNatt Honda service up the road 15 min is now my choice! More

I love Bankston Honda. They are all wonderful, always spending the appropriate amount of time with me, patiently explaining repairs and charges until I fully understand them, and if the wait is going to spending the appropriate amount of time with me, patiently explaining repairs and charges until I fully understand them, and if the wait is going to be longer than expected they always let me know and explain why. They mail discount coupons if you keep your address up to date and always honor their online coupons (if one I've printed has expired, I just check online again and there is another one!). I've bought two Hondas from them in the last few years. The salesman, managers, and finance gentleman were friendly, honest, and genuinely excited for me about my new purchases. A great environment. There has been some shift in management over the last few years but it hasn't changed the overall quality of service and attitude. Definitely recommend Bankston Honda's service and sales to everyone I know. **Not sure what dbronson thinks is a joke about the state inspection price, but by law that can't be discounted. The state sets the price, and no coupon or discount will apply. She should contact the state to complain about it; that's not Bankston's fault! More