AutoNation Honda Lewisville - Service Center

If I could give 0 stars I would. Brought my 2000 Accord in for several items on July 23rd - air bag recall, seat belt warning light and a check engine light that would not go away. Previous mechanic had r in for several items on July 23rd - air bag recall, seat belt warning light and a check engine light that would not go away. Previous mechanic had replaced the O2 sensor but check engine light was still on. He suspected the PCM (computer) was faulty. The service rep calls and confirms the faulty PCM. She also proceeds with a laundry list of things that need to be fixed. Several of those were based on codes from the faulty PCM. After a brief discussion I said we can’t rely on a known faulty PCM for determining what really needs to be fixed. My instructions were very specific - replace the PCM, rerun the diagnostics, then call me back and we’ll decide what needs to be done. On August 12th I get a text message that the technician had installed a PCM and during subsequent testing an ignition coil had melted. They need my permission to proceed with repairs and replacing the ignition coil because MY cost would be $365. What! They caused the problem and now I have to pay to fix it! The service manager said the tech was following procedure. I decided the resolve this later as the car could not be driven until this repair was done. On August 17th I asked for an update on what had been completed. The text exchanges revealed that the air bag recall and the seat belt light were completed under warranty. My total bill at this point was $2,409.84 which included $785 for replacing the egr valve and cleaning a clogged port and $535 for replacing the ect sensor, thermostat and coolant. These were the repairs I specifically told them not to do because they were predicated on the codes from the known faulty PCM. I advised the service manager at that time that I did not authorize those repairs. They said I did. But the service rep I spoke to initially is no longer there. The car is currently inoperable so I felt that I needed to get it fixed and I’ll address this issue when I pick up the car. The bill also included the charges for the ignition coil mentioned above and the charges for the yet to be installed PCM. On August 27th they tell me the PCM is no longer available from Honda. On September 2nd I’m told the parts manager is reaching out to vendors. They’ve now had my vehicle for almost seven weeks. Why did it take them this long to do that? They did offer to use a PCM that was made for high a performance Honda that would work and the part costs $1,000. No thanks. To make a long story short I took the initiative and finally procured a re-manufactured PCM and delivered it to the dealership on October 18th. After that text exchange (from August 27th) I made several attempts to contact someone in senior management at the dealership. Got caught in the endless loop of options to select. Twice I finally got a live person on the phone and was assured that someone would return my call. Never happened. I go to pick up my car on October 21st. The bill is now approximately $2,900! Let the “discussion” begin! The bill now includes charges for 3 additional ignition coils that were not installed. The technician informed us that the ignition coil melted while they were using a PCM off their shelf that was not specifically for my car. So their error did indeed cause the coil to melt. The technician finally admitted the faulty PCM could actually produce repair codes that weren’t correct. After a lengthy and somewhat contentious discussion the service manager removed almost all of the labor charges. I had a witness that heard my instructions to install the new PCM then call me before proceeding with any repairs. The final bill included charges for installing and programming the PCM (that was appropriate) and the charges for the parts that were now in the car. Most of which I still don’t think I needed. The car was not over heating so other than the codes from the faulty PCM there was no indication that the water temperature sensor, thermostat and coolant needed replacing. The egr valve had been replaced about 2 1/2 years ago. The previous egr valve lasted about 18 years. The egr was replaced based on the codes from the faulty PCM. I had the O2 sensor replaced a week before bringing the car to this dealership. I learned that this vehicle has two O2 sensors. Did they replace the one that had just been replaced? I have no idea. When I picked up the car they informed me that the speedometer wasn’t working and they would have to run some tests to figure out what to fix. No way I’m letting them touch this car now. I paid my bill and don’t intend to ever set foot in that place again. More

I have been a customer of this service dealership for over 30 years and have bought 2 cars here also. Mike has always been professional, courteous and completed servicing my vehicle in a timely manner. over 30 years and have bought 2 cars here also. Mike has always been professional, courteous and completed servicing my vehicle in a timely manner. More

Michael was great to deal with, job was done and vehicle back to me with in 4 hours. GREAT JOB! back to me with in 4 hours. GREAT JOB! More

Very poor diagnostics. Do not trust what they say; get a second opinion. I wouldn't go there again unless I know exactly what needs to be done. second opinion. I wouldn't go there again unless I know exactly what needs to be done. More

Very nice, clean and updated. This is one stop dealership where you can fin everything under one roof where you can fin everything under one roof More

I had a Great Experience at Lewisville Honda, all the staff members are friendly and thoughtful! staff members are friendly and thoughtful! More

The service was Great 👍. Always no pressure , they are like family. Best in town. ......... We send all out family here. like family. Best in town. ......... We send all out family here. More

Alessandra was my service advisor. I was taken great care of by her. She made sure she got the right answers for all my questions. She was very helpful and sweet! Thank you Alessandra @ Auto Nation Lewisvill of by her. She made sure she got the right answers for all my questions. She was very helpful and sweet! Thank you Alessandra @ Auto Nation Lewisville!! More

Best dealer experience ever! Thoughtful and mindful of my time and money! Will definitely visit again time and money! Will definitely visit again More

Mike was my service agent. He was great. Kept me informed of what was wrong with my car and made sure I got the service needed. of what was wrong with my car and made sure I got the service needed. More