AutoNation Honda Lewisville - Service Center

I took my van for oil change because I get emails/texts with coupons, they told me that oil change was excluded on that offer. I asked them to show me where it says that oil change was excluded and they co with coupons, they told me that oil change was excluded on that offer. I asked them to show me where it says that oil change was excluded and they couldn't show it to me. The clerk had an attitude with me all the time like if I was asking for free service. I understand that they are busy and do not have enough help but is not the way to treat customers. We were thinking in trade in our van there but definitely will go to another Honda dealer. More

The dealership is very clean and everybody that I interacted with was extremely friendly and helpful. interacted with was extremely friendly and helpful. More

Service Advisor, James was very kind to me and completed the service for my vehicle at the appointed time. I strongly recommend AutoNation Honda Lewisville. the service for my vehicle at the appointed time. I strongly recommend AutoNation Honda Lewisville. More

Always on time. Always good recommendations to keep my car running well. Always friendly. And they shower down my car afterwards to make it pretty again. Always good recommendations to keep my car running well. Always friendly. And they shower down my car afterwards to make it pretty again. More

I really appreciated the shuttle service when I went in for the brake repair. They not only kept me updated but Shaela was kind enough to help me with my coupon. I have been a returning customer even thoug for the brake repair. They not only kept me updated but Shaela was kind enough to help me with my coupon. I have been a returning customer even though I haven't bought my car from this dealership. More

My husband and I where satisfied with the excellent customer service, Shaela answers all our questions and offered us the bests option services for our car. Thanks Shaela. customer service, Shaela answers all our questions and offered us the bests option services for our car. Thanks Shaela. More

This place is either a rip off or grossly incompetent. I had a rodent damage on my 1 year old Odyssey and their initial estimate for fixing countershaft speed harness was $1757 - $66 for parts and $1691 f I had a rodent damage on my 1 year old Odyssey and their initial estimate for fixing countershaft speed harness was $1757 - $66 for parts and $1691 for labor. I questioned multiple times on why the labor is so high and the response was that this is what their system recommends that this job pays. Instead of getting it repaired elsewhere as it’s a new vehicle, I opted for getting it done at dealership by using insurance. When the insurance adjuster shows up - they give the same estimate but the adjuster pushed back that the labor to replace the part they mentioned is typically $500 and he didn’t approve it. He even called other Honda dealerships in the region and they said the estimate was egregious and didn’t make sense. Adjuster had to go the second time to get the vehicle opened up and asked the technician to explain the work and adjuster pointed another part that was needed as well for the labor they quoted and the estimate went to $2465. Had it not been for the insurance adjuster - this dealership would have charged me a bomb for the labor they didn’t do and would have done subpar work - something that you don’t expect when you get your vehicle serviced from a dealership. Beware of what this dealership and cross verify with other dealerships and elsewhere before going ahead. I have been a 3 year loyal customer with autonation (bought 1 vehicle and did all my services here) and I am not trusting my two Hondas with this dealership ever again! More

Great Customer Service. I made an appointment and was greeted warmly. My car was ready within the hour. I made an appointment and was greeted warmly. My car was ready within the hour. More

Honda took initiative in getting a recall for our Ridgeline taken care of in very quickly. Much appreciated. Ridgeline taken care of in very quickly. Much appreciated. More

Great service. Helpful advisor. Kept me up to date on repair time and optional repairs through text message. Comfortable waiting area. Helpful advisor. Kept me up to date on repair time and optional repairs through text message. Comfortable waiting area. More