AutoNation Honda Lewisville

My husband made an appointment to take my 2019 Civic in to replace the engine splash shield. Our service representative was Ashlyn Krueger. She said she would call back with cost information. She never cal to replace the engine splash shield. Our service representative was Ashlyn Krueger. She said she would call back with cost information. She never called back and the service department did not pick up when I called. The car arrived about 20 minutes early to the dealership and my husband again asked for cost information, but Ashlyn could not provide any. My husband was told the service would take about an hour and a half. After an hour and a half, my husband checked to see when the car would be done and was told an hour. He went to lunch and came back 30 minutes later. After another 30 minutes, he again asked when the car would be done. He was then told that the part was not in stock but on back order. What a waste of time! We had dubious service last time and didn't leave a rating, but this was total incompetence. We still have not received a call that the part is in stock. Update: we were told that the part was not available at any nearby Honda dealership and that it was being ordered for us. Not true. Calling back, we were told the part hadn't been ordered for us and we'd have to pay for the part in advance. Called another dealership and learned they had the part and could install it for less than AutoNation quoted. AutoNation has completely lost our future business. Sad, because until the last two visits we had received excellent service. More

They were ready for my scheduled appointment when I arrived. I thought the texting with the service manager was helpful. arrived. I thought the texting with the service manager was helpful. More

Nice place and good service. Ample space. Refreshments and entertainment available during the wait. Overall very satisfied Ample space. Refreshments and entertainment available during the wait. Overall very satisfied More

good reliable service completed in a timely manner You know what to expect before the work is started know what to expect before the work is started More

I took our 2020 Honda CRV for oil change, tire rotation, and brake line flush. Because I don’t trust these places, I marked my tires before going in. When I got home, I noticed the tires had not been rota and brake line flush. Because I don’t trust these places, I marked my tires before going in. When I got home, I noticed the tires had not been rotated so I returned and got a refund. I then wondered if the mechanic reinstalled my air filter after checking it so I popped the hood and my wife notice immediately that he didn’t snap the battery cap down on the terminal – not a big deal but what a lack of attention to detail. Last week, I noticed a patch of oil under the car so I swiped my hand on the under plate and it was covered in oil. I removed the plate and there was a pool of oil on top of it and there was a drop of oil on the plug. I was able to tighten the plug at least a half turn. This is pure incompetence on the part of the mechanic. This is the first time in over 25 years I taken my car in for an oil change instead of doing it myself. Never again. More

Great service every-time. All the staff is really nice and helpful. Thank you once again! All the staff is really nice and helpful. Thank you once again! More

paid cash for vehicle ,took about 4 1/2 hrs ,we asked how long the process would take ,was told ,not long, we had driven 31/2 hours to get there ,arrived 1:30 we wanted to see the car and then go eat whi how long the process would take ,was told ,not long, we had driven 31/2 hours to get there ,arrived 1:30 we wanted to see the car and then go eat while the paper work got done, we asked to be taken to razzoos but this fell on deaf ears.we were being told the whole time ,its almost done.well im one that gets hangry and the more i waited the more hangry i got.several, people saw my displeasure and asked what was wrong .i told them and they would dissappear into the office to no avail.my wife is very patient but even she was getting upset .i had done the deal on line so you think the process would be faster ..but just be honest about how long the process is going to take.then we wouldve gone to eat first ,but even then it just took way too long More

Took my car for oil change as I received a coupon in my email. Took almost 3 hours to complete the job although I scheduled an appointment. Previously when I got oil changed from this place , they did comp email. Took almost 3 hours to complete the job although I scheduled an appointment. Previously when I got oil changed from this place , they did complete car wash but this time no car wash. I am not quite happy with the service this time. More

Every time I go, I’m glad I went. Excellent service for over 20 years!!! We have a family of Hondas. Love em Excellent service for over 20 years!!! We have a family of Hondas. Love em More

Generally a good dealership up until the last visit that did not turn out well did not turn out well More