AutoNation Honda Lewisville

The Service Dept went over the top in regards to contact the after market extended warranty company to get our Honda fixed due to defective struts that had to be replaced as well as the control arms due to the after market extended warranty company to get our Honda fixed due to defective struts that had to be replaced as well as the control arms due to the lower bushings not being able to be replaced/decompressed due to the control arms being aluminum. It was a slow process on getting the approval from the warranty company which is not Auto Nations fault. BUT where Auto Nation failed miserably was the repeated phone calls and voicemails we left daily to get a status update with only 3-4 calls being returned out of 10-12 or so voicemails we made. Finally I had to go to the Service Dept in person to get an answer on a status update from Mike whom was not the original service guy we were dealing with. Based on the current eta of the parts it will be 1 day shy of our car being there for 3 weeks assuming the car is ready the day after parts are delivered More

awesome customer service. they fixed my issue. there was a confusion about car service. Their manager called me and fixed the issue. they fixed my issue. there was a confusion about car service. Their manager called me and fixed the issue. More

Great dealership and kind people. They are willing to go the extra mile for you. They are willing to go the extra mile for you. More

I was VERY disappointed with my service at this location. My wife was recently rear ended/totaled and we needed to replace our family vehicle. We have 3 kids and another on the way, and time was fairly limit My wife was recently rear ended/totaled and we needed to replace our family vehicle. We have 3 kids and another on the way, and time was fairly limited as the insurance will only reimburse 1 week or rental car. We knew we wanted the same car so our decisions were fairly easy, but the location of the car is about 3 hr drive. I inquired about the car we bought from this dealer on Tuesday of week one. They mentioned the car would be available to see but might need the tail light replaced and they would hopefully have it available by the Friday I was planning to come to see/buy the car as i had the day off and could make the drive with my wife. We get our financing straight and arrive on Friday. Car looks pretty great, just a few small things normal on a family vehicle. Smells fine, runs good, ac blows cold. I'm ready to pay the price of the car in cashiers check as we were paid from insurance company. However, they can't sell due to tail light fixtures apparently needing replacement now, and we were told earliest we could buy was Monday, so we left disappointed. On Monday the price of the car increased by 800$ due to the weekend sale ending. The tail light did not come in until the next Thursday. Then, I get pictures about noon showing tail light working and am told if I show with cashiers check in hand I can drive off with the vehicle, so I leave work early at 230pm to start the drive, and after stopping for a cashiers check on the way (800$ more than the price week before). They close at 8pm, we get there at 630, and sit in the waiting area for over an hour not even seeing the car. Was told it was out for a quick final test drive. Then get brought in for financing and am rushed through all the paperwork and am told to sign and then we can get the car. I do, and they tell me 5 min later (after trying to upsell insurance/warranty) the car did not drive enough miles to clear the tail light code to pass saftey inspection. The manager comes in and apologized and said they can't "sell" the car, but they will keep my money and deliver it to my door after the chevy dealer clears the code in the morning "free of charge". It's Thursday so I expect delivery by Saturday/Sunday and I agree. I call in the morning and am told it will arrive WEDNESDAY. almost a full 2 WEEKS from the date I tried to buy the car. I offer to go get it on Saturday morning and they tell me the delivery service already picked it up! That was a lie, they sent confirmation on Monday the car was picked up, and I should expect delivery on Tuesday morning. Driver never reached out from delivery service until Tuesday night, stating they were just so busy with the other delivery, and they would drop off the car on Wed morning. Then the delivery service apparently drove my car arround Tuesday night due to a mcdonalds receipt in my car at marked at 10pm. Delivered it on Wed afternoon (after they aparently had a flat tire) and the car looked fine but smelled like smoke and had 400 more miles on it than it had from the mileage I "bought" the car with on Thursday! It is only a 150 mile trip door to door to my house, and they were supposed to put it on the car trailer! So now, my car has 800 more miles, 800$ more expensive, 2 weeks later, and all the hassle on a company who claims to be "haggle and hassle free". The only thing they agreed to do was provide the second key as an "apology". Woo. More

Convince and good location. Car service team are nice, care and very helpful. Very detailed and patient. Car service team are nice, care and very helpful. Very detailed and patient. More

very good services, friendly and very good work on my car, thank you very much car, thank you very much More

Cynthia was very helpful finding right service and parts for my vehicle needed. She thoroughly explained and the need for the parts and very knowledgeable. Pickup and drop off services were very helpful and for my vehicle needed. She thoroughly explained and the need for the parts and very knowledgeable. Pickup and drop off services were very helpful and ontime. More

Thank you Auto Nation Honda Lewisville, your the best for making my purchase so pleasantly easy. making my purchase so pleasantly easy. More

WORST customer service I have ever received. The sales associate Nick Schulz wasted my time on two occasions. The first he refused to take no when I declined financing. Then, when I returne The sales associate Nick Schulz wasted my time on two occasions. The first he refused to take no when I declined financing. Then, when I returned the second day with payment, the vehicle was not ready, none of the paperwork was ready, and I waited for more than 45 minutes before I insisted that someone help me. I will NEVER return to this dealership. DO NOT WASTE YOUR TIME HERE!!! More

Everything was good. She explained the service needs well and responded quickly. I was satisfied. She explained the service needs well and responded quickly. I was satisfied. More