AutoNation Honda East Las Vegas - Service Center

I purchased an extended warranty for my vehicle, which is supposed to cover a period of 5 years or 60 months. Recently, I noticed a chemical smell coming from the air conditioning system when driving in hot supposed to cover a period of 5 years or 60 months. Recently, I noticed a chemical smell coming from the air conditioning system when driving in hot weather conditions here in Las Vegas. Concerned about this issue, I contacted your service department to schedule an inspection and repair under my warranty. I spoke with Kayla, one of your service advisors, who informed me that I would need to drop off my vehicle and it would not be available until Monday. Unfortunately, I rely on my vehicle as my sole means of transportation and cannot afford to be without it for such an extended period. When I explained my situation to Kayla, she mentioned that the dealership is currently short-handed and does not have any loaner vehicles available. I am extremely disappointed with this response. One of the primary reasons I invested in the extended warranty was to ensure that I would receive timely and efficient service when needed. The inability to provide a loaner vehicle or offer a more accommodating solution undermines the value of the warranty I purchased. More

Sloppy work, specifically when checking air filters. Need to pay more attention to detail. After my visit in March, my husband changed my air filter and he sent me a photo of it being smushed due to the Need to pay more attention to detail. After my visit in March, my husband changed my air filter and he sent me a photo of it being smushed due to the technician inserting it incorrectly. I again went to the dealership for another service and my air conditioner started making a concerning noise. My husband checked the cabin air filter and it AGAIN was incorrectly forcefully inserted. After my husband changed it, the noise stopped and my air was blowing. This is concerning and also NOT a coincidence. More

Y your service was great my service man was Excellent he did a great job did a great job More

Great customer service hands down . Dropped my car off got it serviced and pick it up in timely matter . Dropped my car off got it serviced and pick it up in timely matter . More

It was good experience before but the last service was not. The time I drove away the service center, the tire pressure warning showed up on my car. It was disappointing. not. The time I drove away the service center, the tire pressure warning showed up on my car. It was disappointing. More

Great service but the waiting time was too too long! 3hrs waiting for an oil change! 3hrs waiting for an oil change! More

Austin was awesome, he help me with how to work my phone & the car. Last time I came in, he had a apple phone where I have android. So was not a big help. Thanks Austin!! & the car. Last time I came in, he had a apple phone where I have android. So was not a big help. Thanks Austin!! More

I booked an appointment for maintenance. The service team performed the services and gave me additional inspection results. The service team is knowledgable. The service team performed the services and gave me additional inspection results. The service team is knowledgable. More

Keyla killian and the crew always taking care of me for my service thank you so much!!! my service thank you so much!!! More

Juan has been so wonderful! What I love about him is that he is very approachable . He has great customer service. I will always ask for Juan, my service advisor from now on What I love about him is that he is very approachable . He has great customer service. I will always ask for Juan, my service advisor from now on More