AutoNation Honda East Las Vegas

I would like to retract my last review. Bought a vehicle and exactly 6 days later the check engine light came on. Now its sitting in their service shop waiting for approval to fix it. Meanw Bought a vehicle and exactly 6 days later the check engine light came on. Now its sitting in their service shop waiting for approval to fix it. Meanwhile I have no transportation and am at risk of losing my job because of them selling me crap. More

The team is always courteous, Professional and leave no question unanswered. From purchasing my car to servicing it, have taken care of me always. question unanswered. From purchasing my car to servicing it, have taken care of me always. More

Good and fast communication. Fast transaction time. After agreeing on the final price transaction was handled professionally. Fast transaction time. After agreeing on the final price transaction was handled professionally. More

I bought my car at this dealership and have always gotten it serviced here. 2017 Honda Civic Sport -- AC replaced in March 2022, then again in August 2022. Ever since I got the service advisor Juan Huezo, my it serviced here. 2017 Honda Civic Sport -- AC replaced in March 2022, then again in August 2022. Ever since I got the service advisor Juan Huezo, my experience with this dealership has gone south. I recently brought in my vehicle because I was getting AC problems again. Mr. Huezo asks me if I've been to this dealership before despite him literally servicing me the past 3 times. To my surprise, the tech found no leaks in the AC but the service advisor said that there was the contamination of the wrong type of Freon in my car, and suggested that I could have possibly contaminated it myself by using the Freon cans from AutoZone. Why would I touch any part of my AC when it was replaced under warranty less than a year ago? They quoted to fix the AC by replacing it completely for $4500!!! They said they would get back to me by the next 2 days about a goodwill claim to Honda USA to cover some of the cost. 2 days pass by, and there is no response, so I have to follow up and call back myself. They say Honda came back with a response to cover some of it which would leave me paying $2800 out of pocket. Then he says that the parts would take a couple of days to come in. Finally they come in, and he says that the service itself would take 2 days to finish. I have a friend who had the same issue who got their AC replaced for free after showing an AC warranty extension letter from Honda that came in June 2023. He got his car fixed within the same day. I also have this letter, but since they are accusing me of putting in the wrong Freon and that there is no possible way of them doing it, it wouldn't be covered under warranty. Horrible experience. More

You can count on Roger. He is very professional and has been very helpful in my services experience. He is very professional and has been very helpful in my services experience. More

Service is so good. The waiting room is very clean but very cool too and look good. The waiting room is very clean but very cool too and look good. More

Good customer service and very good communication with customer jept informed about repairs to car customer jept informed about repairs to car More

Friendly from walk in to final sale. Salesperson to finance manager very professional and fun Salesperson to finance manager very professional and fun More

Good service friendly timely understandable very knowledgable comfortable facilitiy thats all i can say thank you knowledgable comfortable facilitiy thats all i can say thank you More

We had purchased a car back in May. Carlo was our sales person. He made sure to make a deal, work the numbers, and keep us satisfied. We returned in July to purchase a second car with Carlo was our sales person. He made sure to make a deal, work the numbers, and keep us satisfied. We returned in July to purchase a second car with the assistance of Carlo and once again we were more than satisfied. Carlo delivers excellence! More