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AutoNation Honda Dulles - Service Center
Sterling, VA
1,371 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,371 Reviews of AutoNation Honda Dulles - Service Center
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March 22, 2022
Easy online appt setup. Great communication and understanding of my maintenance request from my Service Writer, Adam and Tech Steve, both of which I have used for many year Great communication and understanding of my maintenance request from my Service Writer, Adam and Tech Steve, both of which I have used for many years. Really appreciate everyone respecting my "do not move the seat" request. Work completed in a timely fashion, reviewed invoice and easy check out. More
by rsrd1
Employees Worked With
Adam Kearney / Steve Zumbaugh
March 21, 2022
I have been coming to Honda Dulles for 15 years and 2 cars.....The service is exceptional. I drive 35 minutes to get there and bought my 2nd car bc the service on the first was so great. In particular, A cars.....The service is exceptional. I drive 35 minutes to get there and bought my 2nd car bc the service on the first was so great. In particular, Adam Kearney is wonderful. More
by Honda lover
Employees Worked With
Adam Kearney
March 21, 2022
AutoNation Honda Dulles service is very poor and worst customer experience. I have been servicing my car for 5 years with AutoNation Honda Dulles. After pointing the mistake in badly serviced break and customer experience. I have been servicing my car for 5 years with AutoNation Honda Dulles. After pointing the mistake in badly serviced break and rotors(even after technician did the inspection. )Tuns out only break pads were changed and not the "Resurface or replace rotors" but I was charged for both the services. Service manager-Jorge Sands showed very bad attitude and was not co-operative at all. Very bad customer service. More
by Suyash
Employees Worked With
Jorge Sands
March 20, 2022
Excellent service experience. Fawad advised that certain services were not necessary and promptly explained two services that he recommended. Very professional, and he set the r Fawad advised that certain services were not necessary and promptly explained two services that he recommended. Very professional, and he set the right expectations in terms of cost and time required. More
by Sue
Employees Worked With
Fawad
March 18, 2022
Quick, easy, professional no hassle or headache, they understood what service I needed and handled my vehicle as if it was their own. Very happy best service hands down. understood what service I needed and handled my vehicle as if it was their own. Very happy best service hands down. More
by Jamie
Employees Worked With
Sokhan
March 17, 2022
After dropping off my car that I bought new at Honda Dulles, I couldn’t get an update for a week after calling daily. I was tossed around and promised calls that I never received. The service manager Dulles, I couldn’t get an update for a week after calling daily. I was tossed around and promised calls that I never received. The service manager didn’t return my calls and emails for over a week after I vented about how dissatisfied I was. They said the problem was a bad starter that was fixed and I had to pay for it after only 50K. After I got the car back the same problem still existed. They eventually got it fixed after a great deal of hassle. I wanted a full refund for all the run around and the fact that my service advisor and the service manager didn’t return my calls or give any kind of updates. After escalating even further tot the Service Director I was offered $375 toward my next repair or a $200 check of the almost $800 I spent. I took the $200 since I will never step foot in that place again. It was really just a slap in the face for all the aggravation I went through and was not even worth my time complaining. I will never return to this poor excuse for a dealership and shop for any kind of repair and will certainly not be buying my next car here. Steer clear of this place! More
by arwaldren
Employees Worked With
George Sands
March 15, 2022
This dealership is great! I took my vehicle in and they performed the services in under 1.5 hours. The waiting room was comfortable and I enjoyed coffee and my book while I I took my vehicle in and they performed the services in under 1.5 hours. The waiting room was comfortable and I enjoyed coffee and my book while I waited. My service advisor was very kind and made dropping off my car easy. I highly recommend this dealership and their service crew! More
by hrowbear
Employees Worked With
I can't remember his name but he was great!
