AutoNation Honda Dulles - Service Center

Saw me on time and finished early. With the coupon from the mail it ended up as a fair price too. With the coupon from the mail it ended up as a fair price too. More

Customer service is definitely not a priory for this service dept. When I called to set up the appointment for an oil change/tire rotation and trailer hitch install, I was told it would take about 4 ho service dept. When I called to set up the appointment for an oil change/tire rotation and trailer hitch install, I was told it would take about 4 hours. When I dropped it off Saturday at 8:15am I was told it would take all day. I informed them I needed the vehicle before 3pm as I had a function to go to and picking up my vehicle on Tuesday was not an option (because of holiday weekend). The service rep said he would try and have it done by 2pm. I called at 1:30pm and was told everyone was at lunch so I called at 2pm and the system put me in loop where I couldn’t get a hold of any live person.I gave up. Finally I called again at 4pm and left a message with a live person. I was called back at 4:15 stating my car was done, with no explanation or apologies for not getting it done sooner as promised. Had they called me and communicated the delay I would have been fine but no communication whatsoever from these people. Payment was fun because they got the total cost wrong and I had to spend time dealing with that. Overall it was a bad experience and not somewhere I would recommend to anyone. More

Prices are on the high side. Waiting times are greater than expected. The waiting area is nice though. Waiting times are greater than expected. The waiting area is nice though. More

Very friendly staff. They welcomed me and took care in listening to my needs. Service was completed within the time estimate given to me. Very positive experience. They welcomed me and took care in listening to my needs. Service was completed within the time estimate given to me. Very positive experience. More

Efficient and detailed. Appreciated the car wash too. Car was ready at the time promised. It was interesting that small scratches and chips were also pointed out for my awar Appreciated the car wash too. Car was ready at the time promised. It was interesting that small scratches and chips were also pointed out for my awareness. No one has ever done that before. More

When something goes wrong with your car, it is not always easy deal with the problem. However, AutoNation Honda Dulles makes it a much more pleasant experience. The Service Reps are responsive and helpful easy deal with the problem. However, AutoNation Honda Dulles makes it a much more pleasant experience. The Service Reps are responsive and helpful and make it make is as painless as possible! More

Had oil services due for my Pilot and was attended to by Fawad. This was my second time working with him and he was great. Always makes sure to keep me updated on what is going on with my vehicle. Fawad. This was my second time working with him and he was great. Always makes sure to keep me updated on what is going on with my vehicle. More

I purchased my car from the dealership and have used it for all my services. They are truly customer oriented. for all my services. They are truly customer oriented. More

Adam Kearney in Service is the best and is totally devoted to customer service! We continually utilize this dealership because of him. devoted to customer service! We continually utilize this dealership because of him. More

Appt met on time, services completed promptly and checkout very professional. Thank you Allan. Pleasure doing business here. checkout very professional. Thank you Allan. Pleasure doing business here. More