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AutoNation Honda Dulles - Service Center

Sterling, VA

4.7
1,359 Reviews

1,359 Reviews of AutoNation Honda Dulles - Service Center

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November 21, 2023

Adam in the service department is very helpful and makes sure my car and the customer are taken car of. I appreciate the knowledge this service department has for my car. I will continue to take my Honda More

by accord owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kearney
Nov 23, 2023 -

AutoNation Honda Dulles responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 21, 2023

Service Departments is outstanding, especially Adam and Hector who go the extra mile for you. More

by Lpartlow10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Hector
Nov 23, 2023 -

AutoNation Honda Dulles responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 20, 2023

Fawad is a good customer advisor because of his honesty I am glad to refer my friends to take their honda’s cars to Auto Nation of Dulles More

by Mohammad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fawad Hassan
Nov 22, 2023 -

AutoNation Honda Dulles responded

Hi Mohammad, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 16, 2023

Adam was so helpful in service. Really appreciated clear commnication. They were fast and efficient. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 29, 2023 -

AutoNation Honda Dulles responded

Hi Jenny, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 16, 2023

I appreciate the great support we have received from our dealership for our 3 Hondas! Adam Kearney in service is the BEST! More

by douglas_neff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kearney
Dec 29, 2023 -

AutoNation Honda Dulles responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 15, 2023

I paid for a dent protection policy and AutoNation is not honoring it. There is no technician at AutoNation to evaluate the dent and no communication. I will go to another shop to repair the dent at my own c More

by jonespete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Nov 18, 2023 -

AutoNation Honda Dulles responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.

November 15, 2023

great experience that was very easy for me to plan around and get things done while waiting. More

by connor.booth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fawad
Nov 18, 2023 -

AutoNation Honda Dulles responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

November 15, 2023

I came Auto Nation after giving up on having the car serviced at the Honda dealer where I bought it (Fairfax). I was amazed at the difference in which everything was handled. From the initial call fo More

by harmari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Helmke
Nov 18, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2023

Service visit was disconnected, impersonal, and cold. Service writer never spoke time me. He just lobbed automated texts at me with additional service recommendations. Without a rationale for the work, i More

by milton.prell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
Nov 17, 2023 -

AutoNation Honda Dulles responded

Hi Milton, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3961 to discuss what we can do to help.

November 14, 2023

Exceptionally professional dealership in my experience. Service work is always professionally performed and always completed when promised. More

by gaschanke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Nov 17, 2023 -

AutoNation Honda Dulles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

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