AutoNation Honda Dulles - Service Center

The service was what I have come to expect from Honda Nation. Alana was very pleasant to deal with. Nation. Alana was very pleasant to deal with. More

Fawad was very helpful and the service he provided was exemplary. Car maintenance was completed in a good amount of time considering how busy the dealership was. 5/5! exemplary. Car maintenance was completed in a good amount of time considering how busy the dealership was. 5/5! More

The service at this dealership is always top notch. My representative, Adam, is very thorough with respect to the work being done, other work that may be required and the time expectations for when th My representative, Adam, is very thorough with respect to the work being done, other work that may be required and the time expectations for when the vehicle will be ready. More

I had oil change filter change service. Service adviser explained good and service was good Service adviser explained good and service was good More

When I brought in my car before my 3:00 appointment, there were 7 people at their desks but only 1 was with a customer. I stood and waited for about ten minutes before someone came up to me. there were 7 people at their desks but only 1 was with a customer. I stood and waited for about ten minutes before someone came up to me. More

There was an oil leak, so they replaced an oil pan that costed more than $700 after a coupon. We found out 10 days later that the car was still leaking oil. Went there again in AM and dropped off the car a costed more than $700 after a coupon. We found out 10 days later that the car was still leaking oil. Went there again in AM and dropped off the car and didn't hear back until late afternoon. The voicemail message left wasn't clear about what was wrong with the car. The only thing clear was the car wouldn't be ready until the next day. When we picked up the car the next day, we were told that the newly replaced oil pan had a hole in it!!?? Seriously!! They put an oil pan with a hole in our car and didn't know!! Was it a used oil pan or what? We had a bad experience last time we went to VA tire, so we thought Honda dealer would be better. I guess we were wrong.... More

Fawad facilitated a late evening service appointment in a timely and professional manner. Beyond my expectations! timely and professional manner. Beyond my expectations! More

My service representative Adam was very personable, kept me informed and had my vehicle completed in a timely manner. He was also quick to get me a loaner car until my vehicle was ready. I recommend the me informed and had my vehicle completed in a timely manner. He was also quick to get me a loaner car until my vehicle was ready. I recommend the service department at AutoNation Honda Dulles. More

Transparency is key, the communication on the service advisor was always good, keeping me informed at all times. Oscar did a great job. advisor was always good, keeping me informed at all times. Oscar did a great job. More

Honest and fair service. The communication was great; they called me to inform me of what was happening every step of the way. I also appreciated that they provided Lyft ride The communication was great; they called me to inform me of what was happening every step of the way. I also appreciated that they provided Lyft rides at no cost to me, to and from the dealership. That was much more convenient for me than the previous shuttle service. They even washed the car before giving it back to me. Both Paul and Oscar did a great job! More