AutoNation Honda Dulles - Service Center

Great service. A little shocked at my invoice though, considering the vehicle is only a little over two years old. A little shocked at my invoice though, considering the vehicle is only a little over two years old. More

As always, I loved taking my car to Honda Dulles for servicing. Alanna was quick to respond and assisted through the whole process. She was attentive to what needed to be done, informed me of important servicing. Alanna was quick to respond and assisted through the whole process. She was attentive to what needed to be done, informed me of important maintenance I was not aware of, and saved me money as well! I was in and out faster than I thought I would be. My car is running great! I am very thankful. More

Very efficient, pleasant dealership. Appointment time was honored, they checked out an additional issue and resolved it and answered all my questions. And service was performed for LES Appointment time was honored, they checked out an additional issue and resolved it and answered all my questions. And service was performed for LESS that the estimate. More

Jorge was great! He was in regular communication with us on all the updates and recommendations! Highly recommend!! He was in regular communication with us on all the updates and recommendations! Highly recommend!! More

Adam Kearney does a fantastic job handling the maintenance schedules for my three Hondas. He always keeps me informed of what the cars need now and what the cars are going to need in the future. maintenance schedules for my three Hondas. He always keeps me informed of what the cars need now and what the cars are going to need in the future. There are never any surprises when I go to pick up my car. More

My review is for the service dept. I took my car in for an oil change and state inspection. Almost 3 hours later, the rep told me about things that were needed on my car. Nothing h I took my car in for an oil change and state inspection. Almost 3 hours later, the rep told me about things that were needed on my car. Nothing had been done yet!!!!! By the time my car was finished, I had been there almost 4 hours!!!! I was frosted. Completely unacceptable… Plus your parts are grossly over priced! I will never go back. More

This dealership is very convenient with good service and clean. The service is usually on time and efficient. clean. The service is usually on time and efficient. More

Service rep Elliott Almaraz couldn’t have been any more thorough or professional. The Best! He went above and beyond to take care of my car by pointing out the things that really needed to be done. Everyth thorough or professional. The Best! He went above and beyond to take care of my car by pointing out the things that really needed to be done. Everything was done so quickly and with precision. The best! More

I have been going to this dealership for many years. In the last 2 the quality of customer service in the Service Department has gone down significantly in my opinion. When driving into the Service Area In the last 2 the quality of customer service in the Service Department has gone down significantly in my opinion. When driving into the Service Area, I no longer have someone approach me to provide guidance, there is no clear place to go to sign in, and I often have to wait 10 or 15 minutes before I finally chase someone down. For years I have dropped my car off late in the day, they inspect it and call me in the morning so I can decide what to do other than regular emissions. Both the last 2 years no one called me, no one answers the service line, when I finally get to talk to someone it is too late to get additional anything done and I only have time to pick it up so I have it for the following day. More

As always when I have my car serviced at AutoNation Honda Dulles, I leave feeling good that my vehicle is running as it should. Adam is always welcoming and personable. Not only do I feel like he provides th Dulles, I leave feeling good that my vehicle is running as it should. Adam is always welcoming and personable. Not only do I feel like he provides the best customer experiences, I see that he genuinely cares for his customers. I see how he takes care of his elderly customers and is very detailed when explaining what services are performed as well as needed. My daughter recently purchased a vehicle. I am happy to share that she is now a customer of AutoNation because I recommended that she take her vehicle there and should only go there. More