AutoNation Honda Dulles - Service Center

2010 Honda Civic LX 80,000 miles Paid $160 for diagnostic that determined I needed a front brake job. Then paid $575 for front brake job with new pads and rotors which involved removing the cal diagnostic that determined I needed a front brake job. Then paid $575 for front brake job with new pads and rotors which involved removing the caliper and then reinstalling the caliper at completion. and then Honda said the caliper bolt was stripped and I needed new caliper but they didn't have it in stock and had to order it. T Then charged me $500 to install new caliper when reinstalling a caliper is actually part of the cost of the original brake job but they didn't have the part in stock at that time. This was a total rip off price gouging. Labor should be part of the cost of the part not a separate charge. It seems like a double charge. On top of that we called them over and over and over and over every call went to voice mail. I even called the managerr. We needed to speak to the service advisor but could not get through. Finally the receptionist was kind enough to track down a different service advisor who was also kind enough to go find out what was going on for us. I feel very taken advantage of as a customer. On the positive side, they did provide a lift shuttle for me as this is my only car. In addition when I came in for my diagnostic service I was charged the fee of another customer's repair work in addition to my own and it had to be refunded and I had to contact my credit card company to make sure it was getting refunded. More

The service experience with Adam and team was incredibly pleasant. Adam linked me up with the the tech that would be working on my vehicle directly and as I understand, this tech worked on my car from star pleasant. Adam linked me up with the the tech that would be working on my vehicle directly and as I understand, this tech worked on my car from start to finish. When calling in to the dealership, Adam picked up the call already knowing it was me (presumably by my phone number) and answered all my questions. Excellent experience. More

Great service. Sent pictures of car while in service Recommended tires and I was able to see how low the tread was. They stayed in close contact during entire a Sent pictures of car while in service Recommended tires and I was able to see how low the tread was. They stayed in close contact during entire appointment. More

Excellent processing. Made appt online and brought confirmation with me. Checking out was made easy and a free car wash included on my 1st service of my 2022 CRV Made appt online and brought confirmation with me. Checking out was made easy and a free car wash included on my 1st service of my 2022 CRV More

Great service, friendly staff, and a well organized waiting room. Mr. Fawad Hassan was excellent and I look forward to having my car serviced here again. waiting room. Mr. Fawad Hassan was excellent and I look forward to having my car serviced here again. More

The Team was very friendly, courteous and professional. The service was excellent. I highly recommend the establishment. The service was excellent. I highly recommend the establishment. More

I have always been happy with the service I get. The folks are always pleasant and responsive. The folks are always pleasant and responsive. More

Seems 2. 5 hrs to change oil/filter and rotate tires is a bit longish. 5 hrs to change oil/filter and rotate tires is a bit longish. More

Every thing said happened exactly as stated. What a surprise to find your Tec Assistant Manager being so pleasant, telling what need to done and when it would be completed. What a surprise to find your Tec Assistant Manager being so pleasant, telling what need to done and when it would be completed. More

I had items added on to my Honda Pilot. The workmanship was great. I worked exclusively with Adam. He is very professional and efficient. Using their Lyft ride share program made the ex The workmanship was great. I worked exclusively with Adam. He is very professional and efficient. Using their Lyft ride share program made the experience even more pleasant. More