AutoNation Honda Dulles - Service Center

Service staff are always informative with what needs to be done with our vehicles. Also they provide honest appraisal of what needs to be done and what can wait. be done with our vehicles. Also they provide honest appraisal of what needs to be done and what can wait. More

I had a warranty transmission repair done for my 2017 Honda HRV and they left some screws loose which result in my vehicle disabled in the middle of a highway. I had the car towed to Autonation Honda Du Honda HRV and they left some screws loose which result in my vehicle disabled in the middle of a highway. I had the car towed to Autonation Honda Dulles which incurred a $60 towing fee for their mistake. I was told by a representative name Jorge that I had the option to get the $60 refund or $75 credit for future service work. I chose the refund and was told they would mail me a check. It's been over a month with no refund and they basically lied to me. I've been a loyal customer for many years and this is how they're petty about it. Fawad was always professional with me but this time he talked to me like it's my fault and he would have to ask his manager if I could be refunded. That's when Jorge reached out to me and gave me the options. I'm quite disappointed and wanted to share this review so it shines a light on how they treat their loyal customers. More

Very slow in there process’s , service or sales. They need to speed up the process. They need to speed up the process. More

Work was completed as requested and in the time promised. . Everyone was very helpful and considerate. . Everyone was very helpful and considerate. More

I've continued to use the service department here after buying my accord new in 2019. Quick easy service with experienced service writers. I've been happy each time and will return again. I really apprecia buying my accord new in 2019. Quick easy service with experienced service writers. I've been happy each time and will return again. I really appreciate the time taken to review previous service and to not try and duplicate things that have already been done. The continued service log is greatly appreciated and continued tracking of service to get it done right the first time drives my return. More

Adam is awesome - from the moment I stepped in until my car was ready to be picked up, he was most helpful in explaining the service. car was ready to be picked up, he was most helpful in explaining the service. More

I receive terrific service and fair pricing. When a loaner was not available the dealer picked up the cost of a Lyft. When a loaner was not available the dealer picked up the cost of a Lyft. More

Adam is always professional, helpful and has my van ready on time. I definitely recommend this dealership. on time. I definitely recommend this dealership. More

Unfortunately I have to share that my last experience in the Autonation Honda dealer was unpleasant. I went for a simple oil change on one of my cars. The representative confirmed my contact information on the Autonation Honda dealer was unpleasant. I went for a simple oil change on one of my cars. The representative confirmed my contact information on the form but still the person who was contacted was my husband who is included for any emergency, and he was out on a trip. Nobody called or texted my phone. When finally I got the notification through my husband that the car was ready and that they were suggesting additional maintenance, I tried to contact the representative assigned to the labor but went straight to her voicemail so I left a message to return my call. Next day I called again to the service department around 6pm, when finally somebody answered, they hung up on me. I waited next day and same thing happened. After 4-5 days with no response I just paid for the oil change and picked up the car. I’ll be looking for another place to do the maintenance my car needs. More

Fawad Hassan provided an excellent customer service and attention to detail in regards to the needs of my vehicle. Thank you Hassan for being such a great help when I needed. I would definitely look for yo attention to detail in regards to the needs of my vehicle. Thank you Hassan for being such a great help when I needed. I would definitely look for you next time my car needs service!!!!! 5 stars for you…. Top notch!!!! Freddy. More