AutoNation Honda Dulles - Service Center

We have brought our vehicles to this dealership for two decades. They are professional and reasonably priced. This trip, I had them provide a second quote from another dealership to verify the work actua decades. They are professional and reasonably priced. This trip, I had them provide a second quote from another dealership to verify the work actually needed to be done and to provide competitive pricing. They saved me over $1500 in work that didn't need to be done and provided a great quote on the work that did. We will continue to use them for years to come - and Paul took care of me! Thank you Paul! More

Service staff are always informative with what needs to be done with our vehicles. Also they provide honest appraisal of what needs to be done and what can wait. be done with our vehicles. Also they provide honest appraisal of what needs to be done and what can wait. More

On time service as promised. Really do appreciate the service as well as the courtesy wash. Really do appreciate the service as well as the courtesy wash. More

I’ve been a customer for years and they always do me right at this location. Hassan is a wonderful service advisor and gives me honest advise on recommendations for my vehicle. right at this location. Hassan is a wonderful service advisor and gives me honest advise on recommendations for my vehicle. More

Very slow in there process’s , service or sales. They need to speed up the process. They need to speed up the process. More

I had a warranty transmission repair done for my 2017 Honda HRV and they left some screws loose which result in my vehicle disabled in the middle of a highway. I had the car towed to Autonation Honda Du Honda HRV and they left some screws loose which result in my vehicle disabled in the middle of a highway. I had the car towed to Autonation Honda Dulles which incurred a $60 towing fee for their mistake. I was told by a representative name Jorge that I had the option to get the $60 refund or $75 credit for future service work. I chose the refund and was told they would mail me a check. It's been over a month with no refund and they basically lied to me. I've been a loyal customer for many years and this is how they're petty about it. Fawad was always professional with me but this time he talked to me like it's my fault and he would have to ask his manager if I could be refunded. That's when Jorge reached out to me and gave me the options. I'm quite disappointed and wanted to share this review so it shines a light on how they treat their loyal customers. More

Work was completed as requested and in the time promised. . Everyone was very helpful and considerate. . Everyone was very helpful and considerate. More

I've continued to use the service department here after buying my accord new in 2019. Quick easy service with experienced service writers. I've been happy each time and will return again. I really apprecia buying my accord new in 2019. Quick easy service with experienced service writers. I've been happy each time and will return again. I really appreciate the time taken to review previous service and to not try and duplicate things that have already been done. The continued service log is greatly appreciated and continued tracking of service to get it done right the first time drives my return. More

Adam is awesome - from the moment I stepped in until my car was ready to be picked up, he was most helpful in explaining the service. car was ready to be picked up, he was most helpful in explaining the service. More

I receive terrific service and fair pricing. When a loaner was not available the dealer picked up the cost of a Lyft. When a loaner was not available the dealer picked up the cost of a Lyft. More