AutoNation Honda Dulles - Service Center

My oil change light comes on - no judging! It’s the afternoon before Thanksgiving. Went to AutoNation in Dulles VA to see if they could slot me in for an oil change. Hector performed miracle It’s the afternoon before Thanksgiving. Went to AutoNation in Dulles VA to see if they could slot me in for an oil change. Hector performed miracles and took care of my car. Thank you!! More

Had 8:30AM appt for tire leak and oil change. Didn't get out the door until noon. Really? 3.5 hours for a tire leak and oil change? Excuse: we're backed up. How backed up can you get at 8:30 in t Didn't get out the door until noon. Really? 3.5 hours for a tire leak and oil change? Excuse: we're backed up. How backed up can you get at 8:30 in the morning? No, you over booked. And at no time did anyone come tell me anything. It wasn't until I complained that they said anything. Work performed is fine, customer service and timeliness was horrible. More

Paul is very prompt in sharing the technical details and helped me to understand repair need. helped me to understand repair need. More

My experience here went above expectations. The service advisor Mike checked in my vehicle in the morning, explained everything to me that needed to happen, and scheduled a Lyft shuttle ride to The service advisor Mike checked in my vehicle in the morning, explained everything to me that needed to happen, and scheduled a Lyft shuttle ride to go home. The service advisor Paul contacted me when my vehicle was ready to pick up, scheduled a Lyft shuttle ride for me to return, and checked out my vehicle in a timely manner. I was shocked that they didn't try to upsale me, other than rear brakes, which I knew I needed. Excellent service from these two advisors, thanks. Mike Vee. More

My recent service experience at AutoNation Honda Dulles was excellent…but then it always is. Setting up the appointment was easy - I did it by phone this time, but online works too. My service was overseen was excellent…but then it always is. Setting up the appointment was easy - I did it by phone this time, but online works too. My service was overseen by Adam Kearney, who communicated with me from the time I arrived on a busy day. His estimation of how long my service would take was spot-on. The cost was fair. I appreciated that the car was thoroughly evaluated and know it will be safer to drive now. This is why I go to this dealership, even though my car is no longer under warranty. More

Been goin to this dealership for over 5 years now. Very pleased with their expertise and professionalism. I’m never disappointed when I bring my daily 2021 Accord or my 600 hp S2000 to them. They alwa Very pleased with their expertise and professionalism. I’m never disappointed when I bring my daily 2021 Accord or my 600 hp S2000 to them. They always do an amazing job on my cars. Lifetime customer!! More

They took care of the issue and even found me additional discounts! Love that they call a Lyft for you so you don’t have to wait at the service center discounts! Love that they call a Lyft for you so you don’t have to wait at the service center More

Excellent service. Communicated the issue clearly. Was open for questions. And clearly communicated about the time my vehicle will be ready. Communicated the issue clearly. Was open for questions. And clearly communicated about the time my vehicle will be ready. More

Friendly, competent, and honest service. Special appreciation to Paul Katona for good service and clear explanation. Special appreciation to Paul Katona for good service and clear explanation. More

My service experience was great. The service agent provided excellent customer service and took the time to ensure the received the required service. The service agent provided excellent customer service and took the time to ensure the received the required service. More