AutoNation Honda Dulles - Service Center

Mike in service was very informative and helpful throughout our repair process. He kept us up to date with part delays. throughout our repair process. He kept us up to date with part delays. More

Although the dealership does many things right (washing customers' cars, providimg a comfortable waiting area, shuttleing customers back and forth) the ability to call the business is definitely below par. customers' cars, providimg a comfortable waiting area, shuttleing customers back and forth) the ability to call the business is definitely below par. I tried to call Wednesday to arrange to pick up my car, but could not get to talk to a human being. The same thing happened Friday morning. I would up in a loop where I kept circulating through trying the service department and the operator without being able to talk to a person. We finally drove over and learned that only one person is available to answer the phone. That is clearly inadequate for such a large business. More

They provided fast service with shuttle to/from and preview of upcoming maintenance. I'll be going back. preview of upcoming maintenance. I'll be going back. More

Great procedure checking in. I added a service (State Inspection) with no problem and also changed my mind about waiting and accepted the Lyft Service, which is wonderful! I added a service (State Inspection) with no problem and also changed my mind about waiting and accepted the Lyft Service, which is wonderful! More

The entire staff is friendly and interested in solving your car problems. Totally recommended. Thanks your car problems. Totally recommended. Thanks More

Easy service for recall on my Odyssey. Staff was courteous and the location was clean. Staff was courteous and the location was clean. More

They helped to diagnose and fix the problem with my car in the same day. I was very pleased with the level of communication. in the same day. I was very pleased with the level of communication. More

Anytime I have a problem with my car and just pull into the dealership, no appointment, they take care of me quickly and very satisfactorily. the dealership, no appointment, they take care of me quickly and very satisfactorily. More

When i checked in it took about 10 minutes. . few cars in front of me.. there were at least 6 service advisors in the area.. i assume they were advisors because they all had on the blue polos.. . few cars in front of me.. there were at least 6 service advisors in the area.. i assume they were advisors because they all had on the blue polos.. but only one handling customers . Fawad, who was excellent when it was my turn.. Im sure the others were all doing something important.. but would suggest they do it somewhere out of sight of customers who are waiting. just saying More

Great dealer and wonderful service Techs. Aaron has helped us many times and we have always been satisfied and very pleased. He goes over and above each and every time! Aaron has helped us many times and we have always been satisfied and very pleased. He goes over and above each and every time! More