AutoNation Honda Dulles - Service Center

Zero Response or Accountability....Pathetic Experience Wanted to bring to your attention regarding the Service at dealership: Autonation Honda, Dulles, Sterling VA.: Last year 2 tires replaced at the deale Wanted to bring to your attention regarding the Service at dealership: Autonation Honda, Dulles, Sterling VA.: Last year 2 tires replaced at the dealership. Since then a few services done, tires rotated etc. Recently - the other 2 tires needed replacement. It was at this time - realized that the previous tires replaced were "NOT AS PER Manufacture Specs". Types Installed 100T (on a Honda Odyssey Touring 2010 model). The Specifications clearly indicate 102T. As customers, we were not notified when this was replaced that these did not meet specs. Multiple services done since w/tire rotation and nothing mentioned by the dealer. Now the vehicle is running with 2 tires @ 102T rating and 2 with 100T rating. Repeated calls and visit to the dealership has led to vague responses (with no follow through) "We will have our Manager call you / we will have our service Director call you" and top it off "This by the way is NOT a problem"....We go to dealership for service to ensure that the vehicle maintains Manufacture specs as intended by the designers of the vehicle. Clearly - the dealership doesn't think that the Manufacturing specifications matter. By the way have been a huge fan of Honda - this is my 4th Honda product (2 Odyssey's and 2 Accura's).....This is a absolute pathetic experience, where a dealership takes zero accountability for its actions and absolute disregard for the customer. If this is the case for clearly visible parts - wonder if the specifications of the internal parts being replaced meets specs.... Find a better responsible dealer to take your car to... More

Honda recall service I received a notice from Honda stating there was a recall for my Accord for a piece of the airbag. I called AutoNation (where we purchased it) and the I received a notice from Honda stating there was a recall for my Accord for a piece of the airbag. I called AutoNation (where we purchased it) and they said they didn't have the parts to fix the recalled airbag and it could take 60 days to get them. After some complaining about the recall they offered a loaner vehicle while waiting for the parts. I went to drop off my vehicle yesterday morning and pick up the loaner but there was some sort of disconnect between what I was told the day before and yesterday. Apparently the parts had arrived and they were able to fix my car in an hour. They were very nice and offered us many different ways to make up for the confusion that had occurred and help us with our day. Miscommunications obviously happen and they did a great job solving it. Recommend to anyone! More

No more Hondas for us We have had problems at Auto Nation Honda Dulles with the service department a few times. Our most recent visit was the last straw, so our next new c We have had problems at Auto Nation Honda Dulles with the service department a few times. Our most recent visit was the last straw, so our next new car will be a Volvo. The service manager, Dennis, demonstrated no reason for us to consider buying another Honda. We took our car in with a problem and it came home with another problem, that was going to cost over $1000 to fix. He tried to blame everything and everyone else instead of accepting responsibility and just fixing the problem. We have been long time Honda owners and do preventative maintenance on them. After this last encounter with them, we are done. We would rather do business elsewhere. Wouldn't even consider going back after this. More

Kurt Kessler thanks for getting things straight and making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks! making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks! More

I have been using this dealership for maintenace for several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other dealers who only have "normal" business hours - ie when I need to be at work. But,of particular note, the tag-team efforts of the ever so pleasant service advisor, M.J. Lawson, and mechanical genius in the back, Greg Sutherland, have always left me reasured that my car is well maintained and in top shape. Always pleasant, and always willing to give me time to explain what the problem is, or what they are recommending to prevent a problem. I NEVER feel like I am being talked into anything that the car actually does not need, and have on multiple occaisions been told by both individuals when I raised various particular concerns, that although a valid concern, not something that need to be addressed at that time - how often will other outside mechanics simply agree and urge you to preform the work you are inquiring about, simply so they get the work ? Not here. That leaves a very calming feeling with me that I am being taken care of, but not being taken for a ride, but also, that much more attentive when they actually do recommend something to be done - it's nice when you have the feeling that someone is actually on your side. Thanks guys. Keep up the great work and outstanding service. Neil S. More

Extremely unprofessional and uncaring when looking for emergency assistance with repairs. They had NO problem selling me thousands of dollars of extra protection, etc. But don't you dare try to USE any emergency assistance with repairs. They had NO problem selling me thousands of dollars of extra protection, etc. But don't you dare try to USE any of it. No clear instructions on how to use anything and PLENTY of restrictions should you figure out how to use it. Sure you can have a rental car. Pay for it and THEN be reimbursed. What a joke. Never again Honda of Dulles. Never again. I promise. More

My wife and I have purchased two vehicles from Leesburg Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and find their new location and larger shop a joy to visit. Have all of my experiences with my service been perfect, no. However, the team at Dulles Honda has been very easy to deal with and always made me whole when I have questions and or concerns about my experience. Would I recommend them to a friend or family member, yes. More

Took minivan in to fix power doors and to have state inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. Checked the state DMV website to find that the engine mounts are not part of the state inspection protocol. Picked up the car immediately (without calling first). Took it to Goodyear in Ashburn and my minivan passed state inspection without any problem. These guys are CROOKS...RUN AWAY. More

This morning they recommended brake service and said we could drive it to work and come back at night to get it done. Tonight they said both rotors needed replacement and it would be $100 more than estimat could drive it to work and come back at night to get it done. Tonight they said both rotors needed replacement and it would be $100 more than estimated earlier. They were either incompitant in the morning or illegitimate at night. No matter what it is unlikely we will buy (something we planned in the next 60 days) or service with them again. We will even consider other brands more seriously. More

No hassles. Price quoted was what I was charged. Huge contrast to the other major nova honda dealer. Every time I took it there, I was always surprised with unexpected charges and received a lot of pres contrast to the other major nova honda dealer. Every time I took it there, I was always surprised with unexpected charges and received a lot of pressure to buy additional "recommended" services. Thank you Honda of Dulles for providing excellent and reputable service. When are you opening an Acura dealership? More