AutoNation Honda Dulles - Service Center

The scheduled service was performed exactly as expected and completed within the specified timeframe provided when the appointment was made. One additional issue was given Dulles on check in. As a part n and completed within the specified timeframe provided when the appointment was made. One additional issue was given Dulles on check in. As a part needed to be delivered, when it arrived I was notified an it was installed post haste. More

I feel like I was treated fairly and got a good deal on my car. the salesman was friendly, helpful and knowledgeable. I was annoyed however, that the pre-sale inspection failed to find two nails, one in my car. the salesman was friendly, helpful and knowledgeable. I was annoyed however, that the pre-sale inspection failed to find two nails, one in each rear runflat tire, and i had to drive 20+ miles back to the dealership a couple of weeks later and wait while they repaired the tires. on the positive side, they did not try to charge me for the repairs and the sales and service people did right by me in that respect. More

Overall great experience everytime, and reccomend to everyone. Bought my Honda here, service everytime here, never any issues. Staff is always attentive, answers questions and very friendly. everyone. Bought my Honda here, service everytime here, never any issues. Staff is always attentive, answers questions and very friendly. More

The auto center is scheduling beyond what they can handle with the number of mechanics on site and the amount of parts in stock. This is resulting in long waits for the customers--namely 3-5 hours for basic with the number of mechanics on site and the amount of parts in stock. This is resulting in long waits for the customers--namely 3-5 hours for basic services such as state inspection, oil changes, and brake inspections. The service rep was polite despite dealing with rightfully frustrated customers. The service center should focus more on customer satisfaction and a good experience rather than overbooking to get folks trough. This short term strategy may result in loyal customers finding another service center. More

They don't care about customers. Although I made an appointment, it did not matter for them. I had to wait until done. Worst service that I ever had before. appointment, it did not matter for them. I had to wait until done. Worst service that I ever had before. More

Excellent service is always provided at this dealership with quick appointments available.. I have been satisfied with the dealership and serve sine the purchase of my car in 2018 with quick appointments available.. I have been satisfied with the dealership and serve sine the purchase of my car in 2018 More

Bought my car at this dealership, was told the Drive shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of co shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of communication and and respect shown was horrible not to mention how long it took to fix. It's sad the treatment I received being I actually purchased my vehicle there I will try another Honda dealer for future service. More