AutoNation Honda Dulles - Service Center

When I took my car to them for maintenance there was a dent on the windshield but when they brought the car back to me there was a big crack from where the dent was to the middle of the windshield and whe dent on the windshield but when they brought the car back to me there was a big crack from where the dent was to the middle of the windshield and when I called Oscar Castro attention he said that the crack was already there and I told him that wasn’t true. I believe this crack happened during their complimentary precision care powered by Clorox, which he denied that the car wasn’t washed. So I asked to speak with the manager, after speaking with him he was so mean, rude and very irresponsible. All he said was he will not fix my glass that I should call my insurance and he walked away. He even denied not washing my car. I requested to see their camera to prove to them that my windshield was not broken before I went there and he said there’s no way he can help me. More

My service advisor was very helpful, as usual. Although I had come in just for VA safety and emission check, he noted that the car was almost due for routine service. I was able to take care of that at th I had come in just for VA safety and emission check, he noted that the car was almost due for routine service. I was able to take care of that at the same visit and save a return. I found all staff members to be friendly and helpful. I appreciate the wifi in the waiting area so I was able to use my time there productively. More

Thank you for your excellent service and customer service. Each time I have visited the dealership, every department has been professional, friendly, and helpful. I would recommend this dealership t service. Each time I have visited the dealership, every department has been professional, friendly, and helpful. I would recommend this dealership to family and friends. More

Dulles Honda Car Dealer is full of very friendly and professional services and always! Alanna always go above and beyond to help to get my car done! professional services and always! Alanna always go above and beyond to help to get my car done! More

I really appreciate the help that Aaron Ortiz has given me when I bring in my Honda for service and his courteous behavior. me when I bring in my Honda for service and his courteous behavior. More

Great service. Always thinking about the customer and the customer’s time. customer’s time. More

Took my leased car for a service appt. A bit busy at first, but once served, it was with high care and clear expectations. Aaron was great and I thank him for his help. I will likely come back, but also first, but once served, it was with high care and clear expectations. Aaron was great and I thank him for his help. I will likely come back, but also recommend the place to others. More

Never been disappointed even service too busy at a time. Employees are very caring and deserve the best pay! Thank you very much:) Employees are very caring and deserve the best pay! Thank you very much:) More

Very good service. No complaints whatsoever. Will be sure to visit next time to visit next time More

Service was excellent and I was kept informed of progress in resolving car problem.. Service was efficient and timely.. Adam Kearney was very helpful in explainiing the time it would take to fix the problem in resolving car problem.. Service was efficient and timely.. Adam Kearney was very helpful in explainiing the time it would take to fix the problem and ordering the part. More