AutoNation Honda Dulles - Service Center

AC repair - part on back order. Came in and it was repaired in one day. Oscar, a service mgr. was most helpful. We had a extra insurance policy and the repair was completely covered after his intens repaired in one day. Oscar, a service mgr. was most helpful. We had a extra insurance policy and the repair was completely covered after his intense work on the phone with the insurance company. Very satisfied and thankful for his hard work. More

I made an appointment for 13 Aug 2021 with AutoNation Honda in Sterling, VA to have the 3 wiper blades replaced on my Honda CRV and to have the VA state inspection done. When I was waiting for the wor Honda in Sterling, VA to have the 3 wiper blades replaced on my Honda CRV and to have the VA state inspection done. When I was waiting for the work to be done, Aaron Ortiz, my service advisor told me that did not have the "regular" replacement blade for the hatch-back window. However, they did have another blade that "would work". Bottom line - I was charged $9.99 each for 2 blades and $47.40 for the third!! This bait and switch procedure seemed like highway robbery to me! I told Aaron the CRV was one of Honda's best selling vehicles and asked him how AutoNation could possibly not have its rear window replacement blades in stock. He replied it could have been a covid pandemic related delivery issue. More

Staff was quick and attentive. I came in for an oil change and a few different factory recalls on my Odyssey. They got the job done without any hassle. Some minor issues: One thing they could have done change and a few different factory recalls on my Odyssey. They got the job done without any hassle. Some minor issues: One thing they could have done better is to explain more thoroughly what work is to be/was performed when I was at the shop. Also, the complimentary car wash during pickup was awful. The car was still dirty and had streaks on it from the hasty wash job. More

Service was quite good. Easy to arrange, performed in a timely manner, and reasonably priced. Will continue to bring my car back to Honda for work as needed. timely manner, and reasonably priced. Will continue to bring my car back to Honda for work as needed. More

Easy drop off and pick up. Great customer service from Fawad Hassan. He did an excellent job, communicated well and kept me up to date regarding the process. Fawad Hassan. He did an excellent job, communicated well and kept me up to date regarding the process. More

Great customer service from Aaron. Easy drop off and pick up. I asked for an emissions test but they informed me it was not needed for the first four years after a new car purchase - great info! pick up. I asked for an emissions test but they informed me it was not needed for the first four years after a new car purchase - great info! More

My regular service manager is Adam but he was out on well deserved vacation. In stead, I was attended to by Aaron Ortiz. He did an excellent job in providing the service I needed for my car. Thanks, Aar deserved vacation. In stead, I was attended to by Aaron Ortiz. He did an excellent job in providing the service I needed for my car. Thanks, Aaron! More

Everything does is very professional, I’m very grateful for all the help with my car for all the help with my car More

Adam went out of his way to make sure my issue was resolved. He communicated well and kept me up to date regarding the process. I would definitely recommend AutoNation for your service needs. - Eileen resolved. He communicated well and kept me up to date regarding the process. I would definitely recommend AutoNation for your service needs. - Eileen More

A simple oil change for $64 -- and it took 90+ minutes. Oh, but they did try to upsell a number of not needed services; had they looked at their own records, they would have seen that the "recommended" ser Oh, but they did try to upsell a number of not needed services; had they looked at their own records, they would have seen that the "recommended" services were not needed. Were it not for the convenience, I would NOT use this dealer. This is not what I expect from Honda. More