AutoNation Honda Dulles - Service Center

Easy drop off and pick up. Great customer service from Fawad Hassan. He did an excellent job, communicated well and kept me up to date regarding the process. Fawad Hassan. He did an excellent job, communicated well and kept me up to date regarding the process. More

I made an appointment for 13 Aug 2021 with AutoNation Honda in Sterling, VA to have the 3 wiper blades replaced on my Honda CRV and to have the VA state inspection done. When I was waiting for the wor Honda in Sterling, VA to have the 3 wiper blades replaced on my Honda CRV and to have the VA state inspection done. When I was waiting for the work to be done, Aaron Ortiz, my service advisor told me that did not have the "regular" replacement blade for the hatch-back window. However, they did have another blade that "would work". Bottom line - I was charged $9.99 each for 2 blades and $47.40 for the third!! This bait and switch procedure seemed like highway robbery to me! I told Aaron the CRV was one of Honda's best selling vehicles and asked him how AutoNation could possibly not have its rear window replacement blades in stock. He replied it could have been a covid pandemic related delivery issue. More

Great customer service from Aaron. Easy drop off and pick up. I asked for an emissions test but they informed me it was not needed for the first four years after a new car purchase - great info! pick up. I asked for an emissions test but they informed me it was not needed for the first four years after a new car purchase - great info! More

My regular service manager is Adam but he was out on well deserved vacation. In stead, I was attended to by Aaron Ortiz. He did an excellent job in providing the service I needed for my car. Thanks, Aar deserved vacation. In stead, I was attended to by Aaron Ortiz. He did an excellent job in providing the service I needed for my car. Thanks, Aaron! More

Everything does is very professional, I’m very grateful for all the help with my car for all the help with my car More

Adam went out of his way to make sure my issue was resolved. He communicated well and kept me up to date regarding the process. I would definitely recommend AutoNation for your service needs. - Eileen resolved. He communicated well and kept me up to date regarding the process. I would definitely recommend AutoNation for your service needs. - Eileen More

A simple oil change for $64 -- and it took 90+ minutes. Oh, but they did try to upsell a number of not needed services; had they looked at their own records, they would have seen that the "recommended" ser Oh, but they did try to upsell a number of not needed services; had they looked at their own records, they would have seen that the "recommended" services were not needed. Were it not for the convenience, I would NOT use this dealer. This is not what I expect from Honda. More

Quick and good service and Aaron is professional and friendly friendly More

It was fine. The service seemed a bit slow, I waited 4 hours for an oil change and an inspection. If the reason was labor shortage I get it but I saw people who came after me leave before I got my car. Co hours for an oil change and an inspection. If the reason was labor shortage I get it but I saw people who came after me leave before I got my car. Communication could be a bit better about my options whether it be the drop off service, waiting at the dealer, etc. It might’ve just been miscommunication. More

Great service from Hassan, my service rep. Fully explained the problem and work to be performed. explained the problem and work to be performed. More