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AutoNation Honda Dulles - Service Center

Sterling, VA

4.7
1,359 Reviews

1,359 Reviews of AutoNation Honda Dulles - Service Center

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August 31, 2021

Took my Civic in for maintenance. Fawad was great! Very helpful and straightforward. After about a mile when I left at 4:30pm, the tire pressure came on. Service closed at 5pm. They still took me back in t More

by chr20147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fawad
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Have a great day.

August 30, 2021

I have been charged $22 Misc. charges (without any explainantion on the receipt). I understand you have given me 15% discount, but bumping up the price (like adding misc charges), and then giving disc More

by ankush.kumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

August 30, 2021

Great customer service with representative He’s very Great customer service with representative He’s very honest and helpful Great understanding and suggestions I will like to recommend my friends a More

by alice_c_n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hassan
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

August 30, 2021

Fawad told me he would replace the front brakes and charged me $350, but he only replaced the front pads. There was also a $50 disposal fee for the oil change which is ridiculous high. More

by Leo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fawad
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hi Leo, we are deeply disappointed by your experience at AutoNation Honda Dulles. If you'd like, please contact our General Manager at (571) 357-3961. We'd appreciate the chance to make your experience a positive one.

August 28, 2021

Great service and advocated on my behalf when it came to warranty concerns. More

by Mark H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hi Mark, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 27, 2021

Great check in by Aaron. Check in was smooth and Aaron was very helpful. Xavier was my service advisor and he answered all my questions promptly and courteously. Service time was right as predicted. Great More

by msabill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron, Xavier
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 26, 2021

Thanks to fowad service advisor for the help . He was very helpful and we are glad to get to know him . Thanks thanks thanks ok More

by Hassan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fawad
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2021

Great service by Aaron. Check in was smooth and wait time was reasonable time. I was in and out very quickly. Everyone at the dealership was very friendly. More

by Georgie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hi Georgie, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 26, 2021

Aaron was great to work with. Handle everything great. Got me in and right out. More

by mwilson38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Ortiz
Sep 03, 2021 -

AutoNation Honda Dulles responded

Hi, we're happy to hear you had such a positive experience with Aaron! If you ever need help, just give us a call. Happy motoring!

August 26, 2021

Way too long waiting time even though I made appointments for doing it quick More

by Zain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Aug 31, 2021 -

AutoNation Honda Dulles responded

Hi Zain, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.

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