AutoNation Honda Dulles - Service Center

The service was excellent, and the Service advisor explained everything that was needed for my vehicle. It did not take long to have all the services done on my vehicle explained everything that was needed for my vehicle. It did not take long to have all the services done on my vehicle More

Fawad was very helpful in going through the services that were recommended vs needed. He explained the detailed summary for the multi-point inspection and also gave a complimentary car wash! were recommended vs needed. He explained the detailed summary for the multi-point inspection and also gave a complimentary car wash! More

I've been servicing my Honda vehicles at the dealership for at least 20 years and the level of service is unparalleled!! Workmanship is excellent, service team is always accommodating and friendly. I will for at least 20 years and the level of service is unparalleled!! Workmanship is excellent, service team is always accommodating and friendly. I will never take my cars anywhere else. More

Exorbitant and hidden “Misc Fees” applied at the end to my bill that were not communicated about up front. (+$30) I asked the cashier what the charge was for and they said “it is applied to all Customers” my bill that were not communicated about up front. (+$30) I asked the cashier what the charge was for and they said “it is applied to all Customers”. The services they mentioned it represented were seemingly obscure, things I did not ask for and would have declined. Lack of transperency in your charges and fees leave me with a terrible impression of your business and feeling taken advantage of. I have had service performed here for multiple vehicles in the past 10+ years and do not recall these fees. Seems to be a new policy as an income generation scheme that I would encourage you to change to retain loyal customers. Also, my oil change indicators were not reset which I had to do myself. More

I bought my Honda at AutoNation 5 years ago and have had it serviced there since then. I have found them to be excellent with car care, personal attention and explanations about what was being done. There h it serviced there since then. I have found them to be excellent with car care, personal attention and explanations about what was being done. There have been several times that people have gone above and beyond to help me out. Fawad was very helpful in finding information about a service that I had paid for and enabling me to use it. More

My Service Advisor - Richard was friendly and very attentive. I came in to have my front tires changed out and even took care of my concern with my 2nd row seats. Ended up being the Rear Entertainment attentive. I came in to have my front tires changed out and even took care of my concern with my 2nd row seats. Ended up being the Rear Entertainment Controller stuck in tracks, Thank you again Richard! More

My Service Adviser: Ms. Allana is very polite, professional and friendly. The service was very prompt and efficient. The entire Team was excellent. professional and friendly. The service was very prompt and efficient. The entire Team was excellent. More

AutoNation Honda Dulles is an excellent dealership. When I bring my car in for service I am always treated with kindness and respect. My Honda Accord likewise is treated well. Since I purchased the Accord I bring my car in for service I am always treated with kindness and respect. My Honda Accord likewise is treated well. Since I purchased the Accord in 2014 I have always had it serviced at AutoNation Honda Dulles and will continue to do so as long as I own the car. I have never been disappointed with their service. My service advisor, Adam Kearney, is excellent and informs me on needed service. I would not have my car serviced at any other place. More

This was my first experience with this dealership, having recently moved into the area. From start to finish, I found the experience pleasant and efficient (although it took a bit to get used to because it's recently moved into the area. From start to finish, I found the experience pleasant and efficient (although it took a bit to get used to because it's different than how my prior Honda dealership operated). The ability to drive into the large (but covered) service bay is wonderful, although it took me a few minutes to get my bearings because I was not sure where my assigned rep sat. Ultimately my pre-assigned rep was not present, but Aaron came over and provided great customer service. The waiting room is large and spacious (although the chairs could likely be replaced) and I appreciated the free coffee dispensed via a machine. Service-wise, I found it unusual that I was not immediately given a price (to replace a tire); instead, I signed the paperwork, the car was taken into the shop, and then Aaron came back about 40 minutes later to explain the cost of various service options. Maybe this was a one-off situation based on what service I requested, so I will see what happens next time. In terms of quality of work, so far the new tires and alignment appear to have been done correctly. For efficiency, I was in and out in under 2 hours, which is fairly decent from my experience. More

My service advisor, Fawad Hassan, was great! He was very nice and made sure everything was taken care of correctly and timely. I talked with a few other employees while waiting for my service, and everyone nice and made sure everything was taken care of correctly and timely. I talked with a few other employees while waiting for my service, and everyone was helpful and pleasant. More