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AutoNation Honda Dulles - Service Center
Sterling, VA
1,377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,377 Reviews of AutoNation Honda Dulles - Service Center
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November 23, 2021
Went to AutoNation Honda of Dulles for service and general maintenance. Was told needed to change timing belt and water pump ($1k+ job). That service had been completed just over one year ago at a d general maintenance. Was told needed to change timing belt and water pump ($1k+ job). That service had been completed just over one year ago at a different dealer so I wonder if they really looked at things and what else they are recommending that doesn't need to be done? Also told me my power steering pump was leaking and needs to be replaced for $1,200. No leaks are obvious though - nothing on the ground. Going to get a second opinion on that. Beware of service being recommended that might not need to be done. More
by jarms
Employees Worked With
Richard Francisco
November 23, 2021
Fawad was a pleasure to work with. His follow-up and genuine effort to get things right was greatly appreciated, especially on the cusp of a major travel holiday. genuine effort to get things right was greatly appreciated, especially on the cusp of a major travel holiday. More
by maggielahr
Employees Worked With
Fawad Hassan , Sydney Thorp
November 23, 2021
Will be looking elsewhere. First, the service rep went to the wrong car...thought he was servicing another before he went to mine. Then asked, why didn't you tell me. Then another customer came up to hi to the wrong car...thought he was servicing another before he went to mine. Then asked, why didn't you tell me. Then another customer came up to him and asked if his car was ready. The guy said asked why didn't he call? The customer stated I did 3 times and the rep said you didn't leave a message. Then he shook his head like the other customer was inconveniencing him. Don't think this person was Sydney Thorp. If he was, he needs some customer service skills refresher course or something. Alanna took over (guy must of went home) and thank goodness for that because she was very helpful and courteous. Also, 300 for labor cost for 1 1/2 hours worth of work? xxx? Should have chosen another profession. More
by JoeManc
Employees Worked With
Alanna (Great work...very courteous)., Sydney Thorp
November 21, 2021
I was very late for my appointment as the service to jump my car’s battery was terribly late. When I arrived at AutoNation Honda, I was stressed. The service tech was calm and soon, calmed me. As I had bough my car’s battery was terribly late. When I arrived at AutoNation Honda, I was stressed. The service tech was calm and soon, calmed me. As I had bought the battery there, the service would be covered by them, he told me. They replaced the battery and I was on my way in an hour. More
by Leslie
Employees Worked With
Sydney Thorp
November 20, 2021
AutoNation Honda Dulles - Service Writer Honda dealership in the entire universe, and that is because of the amazing salesmanship of James Quay, who has sold/leased my family 6 or 7 outstanding vehicles in t in the entire universe, and that is because of the amazing salesmanship of James Quay, who has sold/leased my family 6 or 7 outstanding vehicles in the last 6 years, and service writer Adam Keaney, who always treats my wife and I with the utmost professionalism and genuine friendship. I often work nights, but I’ll schedule an 8am appt for an oil change just to catch up with my boy Adam, and to enjoy the awesome amenities at the dealership — complimentary gourmet coffee and tea, high speed Wi-Fi, a shuttle van to get me to/from the dealership if the time runs long (which is never does a Adam Keaney, who always delivers EARLIER than estimated. This dealership rocks. As for James Quay in sales & Adam Keaney in service. More
by Ted Garber
Employees Worked With
Adam Keaney, Service Dept
