AutoNation Honda Dulles - Service Center

Made an appointment with these guys for a simple oil change and rotation for a car I have financed through them. Showed up to my appointment just for service advisor Oscar to lie and say he tried callin change and rotation for a car I have financed through them. Showed up to my appointment just for service advisor Oscar to lie and say he tried calling me multiple times to tell me that they do not have the part. Not one call was made to me. Terrible service. More

I came in for a service appointment assuming I had an issue with the ignition switch or key modulator. After 2 hours of waiting, I got a text recommending over $5k of suggested work. Everything from br issue with the ignition switch or key modulator. After 2 hours of waiting, I got a text recommending over $5k of suggested work. Everything from brakes to power steering fluid and 4 wheel alignment. Didn’t appear anyone had assessed the problem I came in for. Remember why I avoid coming here, but if key modulator or ignition, this is my only option . Very frustrated More

My sales experience at AutoNation Honda Dulles has been a good one, hence I'm now the proud owner of a 2016 Accord Touring. From Dana, who was my first contact via the internet, to Douglas, who followed up good one, hence I'm now the proud owner of a 2016 Accord Touring. From Dana, who was my first contact via the internet, to Douglas, who followed up after the sale, everyone was polite, informative, and eager to please. That is especially true of my sales consultant, Brandon Jackson. He was always professional and quick to answer my questions via email, text, or phone call. I have to say that my experience at the Honda dealership in Chantilly was quite the opposite. I was treated as they were doing me a favor in providing a test drive and answering my questions, and it was a big turnoff. It's not like that at all at AutoNation Honda Dulles. The only issue we had was with the finance department, which was backed up, so we had to sit around for about 90 minutes before getting in and processed. In addition, they gave us a pretty hard sale attempt with their extended warranty/maintenance program. I wish they would just ask if you're interested in it, and when you say no, leave it alone and move on. That said, the overall experience still remains top notch. UPDATE: 10/30/19 It was time to replace our aged MDX and decided to test drive several different vehicles. They included a Mercedes GLE, Toyota 4Runner, Lexus GX460, and Honda Pilot. By far, the best vehicle when considering features, comfort, safety, reliability and price is the 2020 Honda Pilot Elite. This jewel is loaded, and the V-6, 9 speed transmission is smooth as silk. Because of my previous positive buying experience, we were again at AutoNation Honda Dulles. Our sales rep. was Jorge Vigo, and he was outstanding. He spent a lot of time with us over two days to get the deal done. Every question we asked about the Pilot, he answered. And not only that, he was pleasant to be around, and gave us his undivided attention. That’s often not the case at other dealerships. Thank you, Jorge, for all your assistance. And thank you to the sales manager (cannot remember her name) for making an offer that was impossible to ignore. This dealership is more about the volume than squeezing every dollar out of each sale, and that was the case when we bought the Accord, and was the case when we bought the Pilot on Sunday. Even finance was painless this time. No wait, and while extended warranties, etc. were offered, there was no hard sell. When we said no, she moved on. I wish I could remember her name as well, but it escapes me. Overall, another outstanding buying experience at AutoNation Honda Dulles. I recommend them without reservation. Ask for Jorge Vigo! UPDATE: 8/10/23 Recall service for the rearview camera wiring harness. Easy to set up an appointment, and drop off was easy and quick. For some reason, I did have to call to make the appointment instead of doing it on-line as I normally do. My guess is because it was for a recall, but it just may have been a glitch on their site that day. I don't know and forgot to ask. I usually deal with Adam Kearney, but this time it was Mike Helmke, and both are excellent at what they do. Pickup was also quick. He explained the work that was done, I signed the paperwork, and I was out the door. As part of their service, they usually will wash your car. I always decline this because they don't dry it, and it spots the car, and it ends up looking like it wasn't cleaned at all. I wish it was a wash and dry service. UPDATE: 10/15/24 Service recall work completed on my 2020 Pilot. Shout out to both Scott Arnold, an After-Purchase Customer Rep., and my Service Advisor, Adam Kearney, for jobs well done. In acquiring the needed part and in getting the car in and work done in short notice. Thank you both!! Top notch dealership in sales and service. Highly recommend!! More

I had a terrible experience with this dealership after spending 50K+ on a brand new Odyssey! Please beware if you decide to have any options put on your car that the service staff might not have enough ex spending 50K+ on a brand new Odyssey! Please beware if you decide to have any options put on your car that the service staff might not have enough experience to complete simple jobs- and if there are mistakes, THEY DO NOT STAND BY THEIR WORK! I live in Richmond, VA but came up to buy my car at Honda Nation Dulles because they are part of the Costco Auto Program and I was saving some money by buying my car at this dealership vs the one near my home. I purchased my car at the end of January 2024. I ordered some options for my car in the sales process and knew I’d need to come back at another time to get the options put on. I came back and the options were put on on March 1st. My car was ready that evening and after looking at the work, I noticed the door edge guards that just wrap around the edges of the two front doors looked terrible! I know what door edge guards should look like on a car- I’ve seen them on Hondas. They should be very simple to put on- and a Honda dealership of all places should know how to put these on properly! Yet there were globs of paint with bubbles in them all up and down the guards on both driver and passenger doors. I took pictures and videos of the work inside the dealership prior to leaving. It literally looked like a first grader had taken a toothpick through wet paint! I never imagined this on my brand new car!!! The Customer Experience Manager at the time, Jorge, was very friendly and listened to my concerns; he seemed shocked at how bad the job was. He assured me it would be fixed to my satisfaction and that he would put an experienced technician on it to take care of it. But I’d have to drive up from Richmond again to do that. I’d have to make another appointment, take another day off work, drive up 120 miles again. By the time I called back to make that appointment, Jorge was no longer working there and my call was sent to Scott who is the Service Manager. I explained what had happened to Scott, shared the pictures, shared the videos, and mentioned to him my unease with his service technicians trying to “fix” the problem since they were the ones that did this awful job in the first place. He mentioned their service technicians using a razor blade to cut off the globs of paint. I asked if the local Honda dealership in Richmond could do the work so I wouldn’t have to make that trip up again; he said it didn’t usually work that way but said he would talk with his manager about everything, share videos and pictures, and get back to me. The next day Scott came back with the solution: we can refund your money (parts and labor). That was the solution. I said- but that won’t fix how awful it looks! I would have to pay out of my own pocket $$ for getting this fixed. To learn how much I would be out of pocket to fix what they did, I went to two separate auto body shops to get estimates. Both estimates (one in Richmond, one in Northern Virginia) were within $3 of each other, but I would have a decent out of pocket to correct their mess! ON MY BRAND NEW HONDA! Why should I have ANY out of pocket for getting my car back to how it should have looked in the first place? I literally could not believe that Honda was not backing the work of their technicians. He said that’s all we can do. Scott couldn’t have been less interested in helping me. In every single one of our conversations or texts. He literally continued to offer me the part and labor refund- it is literally the absolute least thing he could offer me- just trying to get rid of the problem- ME. I was so excited to buy my new car. I have a 2007 Odyssey and my son is learning how to drive on it. I told the salesperson that I might come back to buy my son a car from him once he gets his license. I can no longer recommend them. This completely blew my trust in this dealership and in Honda in general. A place that does not back up their work is not a place to be trusted! BUYER BEWARE!!! More

I took my Honda Pilot in for an emissions inspection and was told afterwards that my windshield had cracked during the inspection process. When I brought in my Pilot for inspection, my windshield didn’t hav was told afterwards that my windshield had cracked during the inspection process. When I brought in my Pilot for inspection, my windshield didn’t have a crack in it and I specifically told this to the inspector. I was told that it “naturally” happened and that’s the risk I took by allowing them to inspect my car. I was so upset and asked them to remedy the situation but the best they could do was to charge me $1,400 extra to get windshield. On top of that, the interior lights inside of my Pilot stopped working after the inspection and they didn’t bother explaining to me why it stopped working all of the sudden. The staff was extremely unprofessional, disrespectful, and dishonest. I called them so many times to resolve this issue and I went in-person to speak with the director. No answer, no interaction, no accountability. As a long time Honda customer, I’ve lost all of my trust for AutoNation, especially the staff at this location. It seems to me that they intentionally try to tack more service items on your service bill to make the most money out of you. The customer service I got has been one of the worst. I won’t be coming back to this location for another service and I would recommend you to avoid this location at all costs. More

Josue Para had excellent customer service and helped me determine the best route to go for my vehicle. He got me in and out of the dealership promptly for a problem I was having with my car. Highly recomme determine the best route to go for my vehicle. He got me in and out of the dealership promptly for a problem I was having with my car. Highly recommend this employee for future help! More

A very positive experience on a quick issue I needed resolved. You donHonda proud, thanks resolved. You donHonda proud, thanks More

Cool cool cool cool cool cool cool cool cool cool cool cool cool very good cool cool very good More

Seamless process, from the service checkin, service area lounge, updates on progress to the checkout process. lounge, updates on progress to the checkout process. More

I’ve been dealing with AutoNation Honda Dealer since 2005 in 2 States. Love it. in 2 States. Love it. More